DALLAS — QliqSOFT, specializing in secure, HIPAA-compliant clinical communication solutions, today announced the launch of its healthcare chatbot platform, Quincy. The new solution offers chatbot templates that address care-specific use cases, including pre-configured intents and dialogue flows. Customized chatbots can be built to suit unique clinical needs.
As a chatbot platform, Quincy enables healthcare providers to build and deploy HIPAA-compliant, AI-driven, conversational chatbots that help them put more care-related information in the hands of patients, facilitate self-service, improve workflow, drive better outcomes, and reduce costs.
Qliqsoft's conversational patient engagement platform provides patients care-related information via mobile texting and web-based messaging. Quincy's scalable chatbots are available 24/7, serve to communicate between patients and their care teams, and offer visit verification, emergency room patient concierge, discharge follow-up, appointment reminders, pre-visit documentation, directions to healthcare facilities, medication compliance, chronic care management, billing, and care education.
"We believe chatbots are the future for real patient engagement in 2020 and beyond," stated QliqSOFT Founder and CEO, Krishna Kurapati. "There are many applications that we foresee. We built our chatbot platform to be used as a place for us and our customers to explore, learn, adapt, and improve so that, together, we can solve the challenges of patient engagement."
Quincy is HIPAA-compliant and uses the SMS texting feature already built into smartphones, so the patient is not required to download an application.
The continued growth of smartphones and mobile texting is no secret. Studies show that 81% of Americans have a smartphone and 62% of them use their smartphone to gather health-related information. 90% of physicians use their smartphone to view electronic health records, communicate with their team, and reference information. All of these numbers are growing and are expected to continue growing, making smartphones combined with conversational chatbot mobile texting a valuable clinical tool.
When combined with care campaigns meant to engage patients around specific conditions or treatment via mobile texting, Quincy's real power is revealed, company materials assert. By incorporating specific, care-related objectives with Quincy's AI-driven, conversational platform, care teams are able to activate patients in their own healthcare to achieve better outcomes and reduced costs. For hospitals and outpatient facilities, Quincy can engage with patients to manage intake and post-discharge activities. In addition to Quincy’s limitless potential for improved patient experience, the platform offers solutions that improve workflows, call center efficiency, billing, revenue cycle management, and patient outcomes.
"We already know patients prefer communicating via mobile text messaging for many of their healthcare needs," Kurapati added. "Quincy’s scalable architecture embraces that preference to streamline patient engagement and reduce costs by engaging patients in conversations that achieve healthcare objectives. Our goal is not to simply converse with patients; our goal is to help care teams engage their patients to improve patient experience, outcomes, and satisfaction."
QliqSOFT's Quincy Chatbot Platform is available to healthcare organizations, life science companies, payers, and medical device manufacturers that want to innovate value-based care by improving patient engagement, patient outcomes, and patient satisfaction.
About QliqSOFT, Inc.
With its unique cloud pass-thru architecture, QliqSOFT’s Secure Texting, On-Call Scheduling, Patient Communication, and Clinical Collaboration solutions are trusted by over 1,000 Hospitals, Home Health, and Hospice Organizations to deliver HIPAA-compliant, reliable, and real-time communication between doctors, nurses, caregivers, and patients.
©2020 by Rowan Consulting Associates, Inc., Colorado Springs, CO. All rights reserved. This article originally appeared in Tim Rowan's Home Care Technology Report. homecaretechreport.com One copy may be printed for personal use; further reproduction by permission only. firstname.lastname@example.org