Volume 12, Number 25 August  30, 2023

Dear Healthcare at Home Colleague,

Two quick announcements before we get into this week's news. If this reaches you early enough Wednesday morning, be advised that there is a Home Health and Hospice Open Door Forum today at 2:00 EDT. Register here. Be quick, pre-registration is required. 

Also, next Wednesday, September 6, from 10:30 AM to 12:00 PM EDT, the Federal Emergency Management Agency Region 2 National Preparedness Division will present a webinar titled "Preparedness for Older Adult Service Providers." Collaborating with the Administration for Community Living, the Substance Abuse and Mental Health Services Administration (SAMHSA) Office of Policy, Planning, and Innovation, and the Schoharie County, NY, Area Agency on Aging, the webinar is designed to equip organizations with strategies to ensure seamless service continuity during an emergency. Register here.

Now, let's get on to this week's news.



Product Review: A New Level of Caregiver Scheduling

We took a look at a new software product and spoke with its founding CEO. You are familiar with caregiver load balancing, where CNAs and aides fill in for open assignments and call-offs. This system facilitates load balancing among two or more, sometimes several more, Home Care agencies in a market area, regardless of where each caregiver works. Scroll down to read our product review in new staff writer Kristin Rowan's debut article, "Caregiver Coordination App Goes Beyond Scheduling." 

CMS is preparing its next round of rate cuts for Certified Home Health agencies. It is a deep enough cut, and based on a flawed inflation calculation formula, that it could put a large number of HHAs out of business next year. NAHC is leading the charge to move bill through the House and Senate to force CMS to recalculate the 2024 rate cut, but they need everyone's help. Scroll down and click on "Bipartisan Bills Could Prevent Massive Home Health Business Failures" to learn the bill numbers in each chamber and the link to NAHC's guide for contacting your representatives.


What to Do When AI Hallucinates

In Heather Thompson's report on her latest research into the quickly growing use of Artificial Intelligence in healthcare, she learns about how frequently tools such as ChatGPT and other conversational AIs make errors. The polite term the industry has assigned to these inaccuracies is "AI hallucinations." She offers examples of how to detect hallucinations and avoid the harm they can do.

Heather also reports on the announced partnership between Microsoft and Epic to explore the use of AI in healthcare. This will be one to watch.


New Patient-Facing Technologies

Lastly, guest author Elise Mortensen takes us on a tour of tech companies she has found with products for senior care that may be worthy additions to your toolbox of patient care systems. Scroll down and click on "Patient-Facing Age Tech Companies to Watch." Ms. Mortensen is the Head of Growth at HTD Health.

Worth the Trip

Two national association annual meetings are coming up, of course, but there are a couple of others to tell you about. HCAOA is scheduled for October 23-24 in Chicago, right after the NAHC annual meeting in National Harbor, Maryland on October 15-18. Scroll down to our "Upcoming Events" section to see your invitations to association meetings in Texas and North Carolina.

Have a great week. Keep making a difference!

Editor signature
Tim Rowan

Bipartisan Bills Could Prevent Massive Home Health Business Failures
Every Home Health stakeholder should add their voice to the effort to ask Congress to correct CMS's erroneous calculations.

Product Review: Caregiver Coordination App Goes Beyond Scheduling
We interviewed the founder of a new caregiver coordination solution and took a test drive. Read our full product review here.

When AI Hallucinates: Ferreting Out Falsifications From Facts
When an AI generates misinformation, it is called a "hallucination." When it hallucinates on healthcare topics, there can be severe consequences. In this week's experiment, Heather Thompson gets one AI to discuss its own limitations.

Breaking News: Epic and Microsoft's Collaboration on Generative AI in Healthcare
Partnership said to help address workforce burnout and workforce shortages.

Patient-Facing Age Tech Companies to Watch
Gerontologists often advise people to start years early to prepare for the final third of life. Enter Age Tech. Guest author Elise Mortensen explores some of the factors contributing to the surging age tech market and describe a handful of companies formed to help prepare for, and thrive through, senior years.

During the 2nd Quarter of 2023, web sites of the above advertisers were visited by home care and hospice executives and staff 4976 times.

To inquire about placing your message here, contact:


As of this date, approximately 50,875,000 Baby Boomers have become Medicare eligible.


Last Week's Most-Read Stories:

EEOC Sues Licensed Home Care Agency for Discrimination
Federal agency charges Home Care agency with removing Black and Hispanic caregivers when client expressed racial or language preference.

Breaking News: CMS Amplifies Measures Against Hospice Fraud
As of August 7, CMS has completed more than 7,000 hospice site visits in a crackdown on care and billing abuse.

Upcoming Events

FREE Webinar: "The Role of the Hospice Physician in Organizational Compliance"Presented by: FEMA

Date: September 6

Time: 10:30 AM - 12:00 PM, EDT

Register here 

Collaborating with the Administration for Community Living, the Substance Abuse and Mental Health Services Administration (SAMHSA) Office of Policy, Planning, and Innovation, and the Schoharie County, NY, Area Agency on Aging, the webinar is designed to equip organizations with strategies to ensure seamless service continuity during an emergency. 


2023 NAHC Annual Meeting & Exposition *

"One Voice, Many Stories"

Date: October 15-17
Venue: Gaylord 
Location: National Harbor, MD

Information and Registration

Keynote Speakers:


Vision – Plan – Succeed: 2023 Leadership Conference

Association for Home & Hospice Care of North Carolina

Dates: October 29-31
Venue: Renaissance Hotel
City: Ashville

Information and Registration 

Featured speakers:

Bill Dombi, Melinda Gaboury, Tim Rogers, Nick Seabrook, Mark Sharp, Robert Markette, Mark Kulik, and more.



Call for Speaker Proposals

Association for Home & Hospice Care of North Carolina (AHHC) Annual Convention and Expo

Dates: April 7-10, 2024
Venue: Raleigh Convention Center


Click this link to learn more and to submit your proposal: https://www.surveymonkey.com/r/6RRNNY3
The deadline to submit a proposal is November 15, 2023.

Conference Title:                                                   2023 Annual Hybrid Hospice & Palliative Care Conference

Sponsoring Association:                                       Hospice & Palliative Care Association of New York State
Date(s):                                                                    November 13-14, 2023
Hotel or Conference Center, City, State:            Albany Marriott Hotel, Albany, NY
URL:                                                                          www.hpcanys.org




Kimberly Ryan ?

Education & Membership 

Hospice & Palliative Care Association of NYS (HPCANYS)

Advance Care Planning Center for Excellence
119 Washington Ave, Suite 302 

Albany NY 12210 

518.446.1483 x 224 |www.hpcanys.org 


2023 Virtual Annual Conference
Virginia Association for Homecare and Hospice

Opening Date: November 15

More Information


*The Rowan Report will see you there.

Your state or national association meeting or webinar not listed? Send the details to Conferences@RowanResources.com using this format:

Conference Title
Sponsoring Association
Hotel or Conference Center, City, State

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