Volume 12, Number 25 July  12, 2023

Dear Healthcare at Home Colleague,

It is hard to know which of this week's news stories to highlight in my opening paragraph, so I'll give you a brief list and let you decide where to begin.

I was nearly caught up in a Medicare fraud scam just this week. I finally realized what the pleasant voice on the other end of the phone was trying to do, informed her I knew more about Medicare regulations than she did, and reported the call to the HHS OIG. (I guess I'm on some list of "easily fooled elderly people," which was even more disturbing than the scam itself.) The moral of the story, which you can read by clicking on the headline below, is that these scammers do target the elderly. Feel free to print and/or email the article and share it with your patients and clients and their families. 

The Supreme Court clarified an earlier decision with another one that makes it much harder to prove you are guilty of intentionally submitted a fraudulent claim. Whistleblowers now have a higher hill to climb, and you are safer at the top of it. See guest author and home care attorney Elizabeth Hogue's analysis of the case.

Staff writer Heather Thompson continues her moving personal tale, focusing this week on a warning about Artificial Intelligence. She gave GPT-4 a simple instruction and was both amazed and in awe of what the AI produced.



Recruiting and Retention Secrets

I hope you are benefiting from our periodic summaries of the expert presentations from recent conferences we attended. This week, we summarize the comments made by Summer Napier, president of Healing Hands Home Care. Her focus on being supportive has resulted in a turnover rate under nine percent. You will want to learn how she accomplished that outlier number.


Scroll down and click on the headlines to explore these practical, usable insights. Also, all archived articles are always available, and easy to find. Use the Topic Wheel at the top of any page to focus on your favorite area of interest. Then use our Search For tool to narrow your search even further by typing one to three key words.

We are always interested in your feedback. If you have comments on our news items, or suggestions for future topics, please write to us at editor@homecaretechreport.com

If you would like information about sharing your message with our thousands of readers via an ad campaign, write to kristin@homecaretechreport.com.

Have a great week. Keep making a difference!

Editor signature
Tim Rowan

Medicare Scam Warning - Please Share Widely
The offer of a genetic screen sounded legitimate. I almost fell for it. Here is a story to be passed on to every Medicare beneficiary.

Exposing AI Disability Bias: Part 1
By asking Chat-GPT4 to write a children's story, then asking it to critique its own story, staff writer Heather Thompson learned we must be cautious – and very specific – when prompting AI.

HHA Cruises to Under 9 Percent Turnover Rate
Healing Hands president Summer Napier shared her secret retention sauce at a June innovation conference.

Supreme Court Takes Action About Knowledge Required to Prove False Claims
Proving that providers submitted false claims just got tougher for enforcers.

During the 2nd Quarter of 2023, web sites of the above advertisers were visited by home care and hospice executives and staff 4976 times.

To inquire about placing your message here, contact:


As of this date, approximately 50,336,000 Baby Boomers have become Medicare eligible.


Last Week's Most-Read Stories:

Study Compares Profit vs Non-Profit Hospices
Fewer visits, live discharges, other efforts to maximize profits occur far more often in some agencies.

The Future of Home Care and My Journey through Disability and Healing
Over the last several months, our readers have gotten to know our brilliant new staff writer, Heather Thompson, through her series about AI and The Agency of the Future. Now it is time to meet her heart as well. In a moment of vulnerability, Heather begins the story of her healthcare experience on the patient side.

Upcoming Events

2032 NAHC Financial Management Conference & Exposition

Date: July 16-18
Venue: Hilton Riverside, New Orleans

Information and Registration


In addition to NAHC president Bill Dombi, featured speakers will include:

54th Annual Meeting: "Bring Care Home"Presented by: Texas Association for Home Care & Hospice

Dates: August 28-31
Venue: Grand Hyatt Riverwalk
City: San Antonio

Information and Registration

FREE Webinar: "The Role of the Hospice Physician in Organizational Compliance"Presented by: FEMA

Date: September 6

Time: 10:30 AM - 12:00 PM, EDT

Register here 

Collaborating with the Administration for Community Living, the Substance Abuse and Mental Health Services Administration (SAMHSA) Office of Policy, Planning, and Innovation, and the Schoharie County, NY, Area Agency on Aging, the webinar is designed to equip organizations with strategies to ensure seamless service continuity during an emergency. 


2023 NAHC Annual Meeting & Exposition *

"One Voice, Many Stories"

Date: October 15-17
Venue: Gaylord 
Location: National Harbor, MD

Information and Registration

Keynote Speakers:


Vision – Plan – Succeed: 2023 Leadership Conference

Association for Home & Hospice Care of North Carolina

Dates: October 29-31
Venue: Renaissance Hotel
City: Ashville

Information and Registration 

Featured speakers:

Bill Dombi, Melinda Gaboury, Tim Rogers, Nick Seabrook, Mark Sharp, Robert Markette, Mark Kulik, and more.



Call for Speaker Proposals

Association for Home & Hospice Care of North Carolina (AHHC) Annual Convention and Expo

Dates: April 7-10, 2024
Venue: Raleigh Convention Center


Click this link to learn more and to submit your proposal: https://www.surveymonkey.com/r/6RRNNY3
The deadline to submit a proposal is November 15, 2023.

Conference Title:                                                   2023 Annual Hybrid Hospice & Palliative Care Conference

Sponsoring Association:                                       Hospice & Palliative Care Association of New York State
Date(s):                                                                    November 13-14, 2023
Hotel or Conference Center, City, State:            Albany Marriott Hotel, Albany, NY
URL:                                                                          www.hpcanys.org




Kimberly Ryan ?

Education & Membership 

Hospice & Palliative Care Association of NYS (HPCANYS)

Advance Care Planning Center for Excellence
119 Washington Ave, Suite 302 

Albany NY 12210 

518.446.1483 x 224 |www.hpcanys.org 


2023 Virtual Annual Conference
Virginia Association for Homecare and Hospice

Opening Date: November 15

More Information


*The Rowan Report will see you there.

Your state or national association meeting or webinar not listed? Send the details to Conferences@RowanResources.com using this format:

Conference Title
Sponsoring Association
Hotel or Conference Center, City, State

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