There is an empire being built in San Diego. Raj Sodhi is one of its chief architects. The President of SaaS Business for medical device manufacturer ResMed spoke with us this week to share his vision for the future of a company that now includes Brightree, HealthcareFirst, and MatrixCare. Also within his SaaS business division are ResMed Resupply, through the acquisition of the former CareTouch, and GoScripts, an ePrescribing software product.
MatrixCare had been on its own acquisition mission before joining ResMed. That means SNF software company AOD and private duty home care software vendor Soneto will also join Sodhi's division at ResMed. Soneto is one of the leading players in the private duty and Medicaid home care arena, growing steadily in customer base and positive reputation since its founding in 1999 by the brother and sister team of Joe Kraus and Linda Donev.
"We look for three things when we decide on an acquisition," Sodhi told us. "There needs to be an appropriate technological compatibility, a good cultural fit, and the target has to be a good business in its own right. MatrixCare meets all three of those standards."
Asked if there are any early plans for the MatrixCare product line, Sodhi said the first decision is that it will continue to operate as it has been, with CEO John Damgaard reporting to him from MatrixCare headquarters in Bloomington, Minnesota. Soneto and AOD products will continue to be supported in Fort Lauderdale.
"One way to bring value to our customers could be technology integration," Sodhi continued, "like we did when we connected our respiratory solutions, our smart ventilators, with Brightree. By connecting a sleep apnea device to a home health care plan and billing system, we know in real time if there is a need to adjust a respiratory program or suggest a doctor visit. We will continue to take a balanced approach with our strategy to create cross-platform solutions."
The focus will be patient experience and outcomes, Sodhi emphasized. With an array of home health, home care, hospice, and non-medical EMR products to work with, ResMed will be promoting its ability to help avoid hospital readmissions by building communication among a patient's care team and with software interoperability. "Our strategy with all these products is centered around how to reduce friction for a patient struggling to navigate all the available sources of care outside the hospital," he continued. "We will be able to manage transitions from acute care to a nursing facility, to rehab to home. Today, for example, how does a SNF coordinate with a Home Medical Equipment provider at the time of discharge to home? We have an opportunity to create interfaces among all our home health, home care, and hospice products. We can reduce data loss during care transitions. We can bring family communication into the mix."
We will be able to add value by demonstrating the health and economic benefits of post-acute care, both through our own products and even through partners. This will lead to a huge analytics opportunity in private duty home care when we start leveraging document management, improving care coordination, and making billing more accurate and efficient as we move in the direction of value-based payment. All of these things have an affect on patient experience.
©2018 by Rowan Consulting Associates, Inc., Colorado Springs, CO. All rights reserved. This article originally appeared in Tim Rowan's Home Care Technology Report. homecaretechreport.com One copy may be printed for personal use; further reproduction by permission only. firstname.lastname@example.org