Judith Peacock, RN, could write the book on how not to do staff training. Instead of writing that book, she hired an online training service that completely turned her New York hospice operation around...and slashed training costs at the same time.
Compliance Managers Andrea Sparks and Jenny Wilder used to dread surveyor visits to their Texas hospice. Now, instead of manually tracking training records and printing endless reams, they print a simple monthly course completion report for each employee, drop it into their personnel file, and show it to surveyors as soon as they request it. The result: no more surveyor training questions or challenges...none.