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Seattle, WA — June 5, 2018 —NetMotion Software, a leading provider of Mobile Performance solutions, today announced the world’s first Operational Intelligence platform designed specifically for remote device management. The new platform gives enterprises visibility and control of their mobile deployment using previously untapped information on mobile devices. The software empowers IT by solving mobility problems automatically, enhancing mobile performance, ensuring security and compliance, and controlling data usage and costs across any network. 

According to Director of Marketing Lee Johnson, the decision to build new capabilities for NetMotion clients came after requests from clients themselves. "We had been providing connectivity protection for years," he told us, "for the VNS of New York and other organizations with mobile work forces. (See HCTR, 3/22/08, "VNS of New York Solves Wireless VPN Interference From Skyscrapers, Subways,")

He continued, "But our customers told us they wanted network data to flow bi-directionally, so they could have visibility into what is happening in the field." NetMotion responded by putting its software developers to work on finding a way to display remote data on a dashboard in the IT department. 

Defining the product category as "operational intelligence," Johnson told us it gives an IT Department mission-critical, real-time information, such as:

  • User behavior
  • Device location
  • Network ID through which device is connected, including Wi-Fi and Cellular
  • Device and network performance 
  • Application performance
  • Data flow

With this data from the field, the IT department can use the system to apply analytic insights, detect operations anomalies, and identify security events. Data can be forwarded to management via visual dashboards and alerts. Proactive responses can be taken when a security event alert is received.  An infected device, for example, can be immediately quarantined to protect the rest of the network

“Industry trends are clear, workers are using multiple devices, spending more time working outside the corporate firewall and accessing real-time applications on networks that their corporations have no control or visibility into,” said Christopher Kenessey, CEO, NetMotion Software. “Until now, enterprises could not assess the real-time health of their mobile deployment. Our software platform uniquely displays real-time data and, using our policy capabilities, makes it possible to turn intelligence into actions that solve mobile issues, improve the performance and security of their workforces. Prior to our platform, this level of visibility and control didn’t exist.”

NetMotion’s software gathers real-time data and analytics on mobile workers, Wi-Fi and cellular networks, applications and devices, providing a comprehensive view of the entire mobile deployment and enabling fine-grained control. The software can dynamically change application, device or networking configurations on any network to control user experience, application priority, security compliance, data usage and more. NetMotion turns devices into “data sensors” collecting and correlating data to understand the environment around them and dynamically react to changes to ensure quality of experience. 

NetMotion’s Operational Intelligence platform detects and solves a myriad of challenges faced by IT teams responsible for managing mobile workforces, including how to:

  • Troubleshoot and automatically solve performance problems outside of the corporate firewall between devices, applications, networks, and locations.
  • Monitor mobile network availability and throughput and automatically prioritize mission-critical application traffic. 
  • Control cellular network usage by understanding which users and applications are consuming data, and enforcing access constraints to reduce costs and avoid data overages.  
  • Detect security risks and anomalies and respond to threats and breaches with granular-level enforcement and control. 
  • Speed up the resolution of mobile help desk tickets with automated troubleshooting to reduce the mean time to repair. 

"Operational Intelligence platforms are an important development for enterprise IT teams giving them visibility and control of how end users, applications, devices, network infrastructure, and internal and external services all interact," commented Phil Hochmuth, Program Director, Enterprise Mobility, IDC. "NetMotion has applied the principles of operational intelligence to enterprise mobility. Enterprises can leverage the unique troves of data they collect including network and packet inspection, monitoring of user and application behavior and network performance."

NetMotion’s Operational Intelligence platform allows users to visualize data in dashboards including:

  • Performance: Robust visibility into the overall health of the mobile deployment. Monitor overall mobile connectivity and detection of problems experienced by mobile users using cellular and Wi-Fi networks.
  • Threat Defense: See a real-time snapshot of network traffic on mobile devices, including origin and destination countries, states, cities, IP addresses and domains. Detect compromised devices exfiltrating company data, users of unsecured Wi-Fi networks, and users putting data at risk by not using a VPN.
  • Cost Control: Determine under- and over-utilized data plans to control cellular plan costs. Evaluate data volumes by application, device, or user. Verify return on investment for NetMotion products via a dashboard that quantifies avoided disruptions and security threats, productivity time saved, mitigated application and network issues, and reductions in network data usage.


Based in London UK, Vice President of Global Enterprise Research for CCS Insight, Nick McQuire, commented, "IT and Enterprise Mobility teams are designing their organizational infrastructure with an understanding that workers require real-time access to applications across any number of networks. However, there are few solutions that help enterprises easily visualize what is occurring across their mobile infrastructure in a meaningful way. NetMotion Operational Intelligence is aimed at addressing what we call the 'mobility blind spot;' by turning mobile devices into rich information sources, IT can better improve network and device performance as well as user experiences. In our view, mobile operational intelligence solutions will be crucial in helping IT organizations improve the visibility and reporting around enterprise mobility, which will become a vital asset in driving productivity, security and above all ROI over the next few years."

About NetMotion Software
NetMotion Mobile Performance Management and Operational Intelligence Platform gives IT the ability to monitor, alert and dynamically make decisions using real-time data and analytics. Thousands of enterprises around the world depend on the company’s solutions to improves the performance, visibility and security for their mobile workers. NetMotion has received numerous awards for its technology and customer support. The company consistently receives an impressive customer satisfaction Net Promoter Score (NPS) of 91, significantly exceeding NPS averages in the technology and telecom industries. The company is headquartered in Seattle, Washington. www.netmotionsoftware.com

NetMotion, NetMotion Mobility, NetMotion Diagnostics and NetMotion Mobile IQ are registered trademarks of NetMotion Software, Inc. All other trade names, trademarks and registered trademarks are the property of their respective owners.

©2018 by Rowan Consulting Associates, Inc., Colorado Springs, CO. All rights reserved. This article originally appeared in Tim Rowan's Home Care Technology Report. homecaretechreport.com One copy may be printed for personal use; further reproduction by permission only. editor@homecaretechreport.com