Many of us are following the frequent media updates on the spread of COVID-19, also known as a coronavirus. In the home care industry, where many of our clients are elderly or have preexisting health conditions and are more vulnerable to this type of virus, it’s essential that all agencies have operations and communications plans in place. Frequent (multiple times per week) communications will help reassure your clients and caregivers that you are thoughtful, prepared, and acting in their best interests.
Honor is working with the California Association for Health Services at Home (CAHSAH) to create a task force to receive and share coronavirus updates and best practices. When we have new information and important notifications, we’ll be sharing them on social media and on our blog. Please subscribe to our social channels on Twitter and LinkedIn to receive updates.
While every agency’s plan will be tailored to their own unique needs, we want to share the factors we’re considering during this rapidly-developing situation. We hope this is helpful to you and welcome your thoughts as well. By working together as an industry, we can all play a role in helping our clients remain safely in their homes.
There’s so much information about coronavirus that it’s hard to know where to source the most relevant breaking news. Some suggestions:
Clients and their family members are justifiably concerned given the particular impact of coronavirus on older adults. This is the perfect time to be sure you have email addresses or cell phone numbers, along with and emergency contacts, for every client. We suggest sending frequent updates to your clients’ family members where you:
We know this is an unsettling time for those of us who care for older adults—and we hope these guidelines help and support you and your team. Take good care.
©2020 by Rowan Consulting Associates, Inc., Colorado Springs, CO. This article originally appeared in Home Care Technology: The Rowan Report. Click here to subscribe. It may be freely reproduced provided this copyright statement remains intact. email@example.com