These are the most recent updates we have received from tech vendors.
CRM, Marketing Automation and Contact Center Solutions for Senior Living and Healthcare
CEO Lucas Hayes sent this letter to clients.
In light of the current global situation and efforts to contain the spread of the COVID-19, Enquire would like to articulate our commitment to ensure the wellbeing of our employees and continue providing exceptional service and support to our clients.
With concern to the health and safety of our employees, and to ensure uninterrupted operations for our clients, we have transitioned to a remote workforce. As a result, we are able to continue operating at standard capacity and have not faced interruptions in any of our services.
Likewise, we understand that many of our clients are encouraging their employees to work remotely from their homes, with Enquire playing a vital role in supporting their efforts. We would like to assure clients that our software and services will continue to support the ongoing needs of your organization. We've already taken appropriate measures to make certain we can handle any potential increases in assistance that we can provide now and in the future.
To ensure we are providing a safe and healthy work environment, we are closely following the guidance of the Centers for Disease Control (CDC) and the World Health Organization (WHO). From implementing travel restrictions to mandating a work-from-home status for all our employees, we're doing our part to minimize the spread and keep our people, clients and communities safe. We will continue to use virtual meetings and teleworking as is our standard practice.
While all of us are in new territory, I want to re-emphasize that our team is here for you. We will continue to prioritize our clients' and employees' well-being during this difficult time.
Last month, we reported on utilization coordinator CareCentrix partnering with Synzi to provide voice and video communication systems to their home care, home health clients and payers. Now, the Hartford, CT company is adding to Synzi the vital sign alert system from Dina (formerly Prepared Health) and offering both to clients at no charge for 30 days.
Chief Medical Officer Jason Gunderson, MD, told us, "We've been focused on helping in-home care a long time and wanted to help with the new danger of caregiver infection. Telehealth has been needed for a long time, and it is a shame that it took a pandemic to kick start it, but now we want to use the opportunity to maximize the ability to help people get care in the home.
Melissa Carr is CareCentrix's VP and General Manager of Home Services. She added that coupling Synzi's two-way communication system, which connects patients with clinicians and family, with the DINA data analysis system, will not only provide more care more often from a safe distance but also give feedback to payers about an in-home care provider's effectiveness.
To inquire into CareCentrix's free offer, read the entire press release here.
Many hospices rely on the books and videos written and produced by Barbara Karnes, RN, a nationally known hospice expert and 2015 International Humanitarian Woman of the Year. Barbara contacted us with this good news:
Ms. Karnes concluded:
We would love to hear from you if you have other ideas on how we can support you and your patient families. Please email us here with your ideas and suggestions.
Like all of you, we hope and pray for a speedy delivery from this precarious situation. For those of you at the bedside, on the frontline of care, we share our deepest gratitude. Now more than ever, we thank you for all that you do.
©2020 by Rowan Consulting Associates, Inc., Colorado Springs, CO. All rights reserved. This article originally appeared in Home Care Technology: The Rowan Report. homecaretechreport.com One copy may be printed for personal use; further reproduction by permission only. firstname.lastname@example.org