OVERLAND PARK, Kan., March 7, 2019—Netsmart announced today that it has been ranked #1 in multiple areas spanning the human services and post-acute care settings, according to Black Book Research's annual survey. The Kansas-based healthcare IT provider earned the top 2019 client-rated spots in the Behavioral Health EHR, Skilled Nursing and Senior Living EHR, Home Healthcare IT Solutions, Care Coordination Solutions and Highest Client Satisfaction categories.
"Receiving recognition like this from a respected survey group like Black Book confirms that we’re heading in the right direction as we drive forward healthcare integration to meet the coordination demands of person-centered and value-based care," said Netsmart CEO Mike Valentine. "The fact that we are receiving top marks from our clients in areas ranging from human services to post-acute care settings speak volumes to our continued effort."
Black Book has a strong focus dedicated to healthcare technology and services. The research company annually surveys healthcare executives and end users about the technology solutions and services at use within their organization, along with the technology partners providing them. Feedback is given based on 18 key performance indicators covering the areas of client experience, loyalty and customer satisfaction. Black Book confirms its rankings by conducting both an internal and external audit to ensure accuracy and truthfulness while also verifying respondent validity.
"When we see Black Book rankings come out each year, it truly is meaningful for us," said Valentine. "In contrast with other pay-for-play rankings, Black Book is the unbiased source we rely on as the reliable voice in the market. The Black Book captures impartial feedback that we trust to be the honest, collective voice of our clients and users who are providing feedback. At the end of the day, we do what we do to improve the daily lives of our clients and those they serve. What better way to gauge how we are doing than asking our clients directly?"
"At Netsmart, we choose to invest heavily in product innovation, compared to others that devote large sums of money to advertising," said Valentine. "This recognition tells me we are on the right track and validates our substantial investment to ensure our client partners continually have the innovative intellectual property today’s healthcare environment demands."
Netsmart has also previously earned top Black Book spots in multiple categories in 2017 and 2018 and was named one of its top 50 disruptive health IT companies. This year’s recognition continues to distinguish and acknowledge the Netsmart commitment to excellence in all efforts to create dynamic and innovative technology needed to unite and connect our client communities to the rest of healthcare.
Netsmart designs, builds and delivers electronic health records (EHRs), solutions and services for care team members in behavioral health, care at home, senior living and social services. For 50 years, Netsmart's 1,700 associates have been committed to providing a common platform to integrate care for 600,000+ users in more than 25,000 organizations across the U.S. with technology that automates and coordinates clinical, financial, and administrative functions.
Black Book Market Research is the parent group for Black Book Rankings, a full-service healthcare-centric market research and public opinion research company. Founded in 2002, the company today serves a wide variety of national and international clients. Black Book Rankings offers complete quantitative and qualitative research services, excelling in the design of customized surveys and research approaches to meet specific client needs in healthcare, pharmaceutics, biomedical devices, managed care, health insurance, and technology.
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