Volume 9, Number 46 August  5, 2020

Dear Healthcare at Home Colleague,

Thanks to all who joined our survey asking about post-COVID plans to keep people working at home. We will keep it open one more week and publish the results in our August 12 issue. Click here. You can complete it in less than 5 minutes.

You should have received the announcement that our Home Care Technology Buyer's Guide opened this week. Quite a number has tried it out alreadyso far. This free service will continue to evolve and improve so be sure to come back from time to time and see how we are making it easy for you to streamline your software selection process.


Home Care
Have you installed Google Analytics on your web site? Guest author Roger McManus, MBA, continues his series of tips to improve your online reputation with a step-by-step primer on installing and understand this free tool. Click below on "Google Analytics: Grab a Geek and Get on Board."

Home Health
In this week's "CMS News" column, we reprint two announcement about regulatory changes. The ABN deadline has been extended because of the ongoing COVID-19 pandemic, and home health star ratings have been republished because of an error in the June 25 version.

We interviewed a startup tech company this week that has developed a communications system to help your patients get their prescriptions for Home Medical Equipment delivered within two days. Delays have been known to cause severe consequences, up to and including hospital readmissions. their service could make you look good and they charge the payer, not you. Read about Tomorrow Health in "Startup Tech Company Seeks to Improve DME Relationships"

In Part 3 of our series about Extraordinary Women in Home Care, meet Raizy Weiss, the COO of Preferred Home Care of New York.

Lastly, don't miss the three announcement in this week's Vendor Watch column. eSolutions and Homecare Homebase are working together. Netsmart talks about the rush of hospices recently contracting for its software. And telehealth company Aloe Health is bending over backward with a 50% discount on its new monitoring system to help providers that have COVID patients.

Be sure to give our new Home Care Technology Buyer's Guide a look. http://homecaretechnology.info

Have a great week. Stay healthy and keep making a difference!

Editor signature
Tim Rowan

CMS News: Star Report Error Corrected, ABN Deadline Delayed
— Star ratings posted on June 25, 2020 contained an error.
— Fee For Service ABN Deadline Delayed

Extraordinary Women in Home Care: Part 3
Showcasing Raizy Weiss, COO, Preferred Home Care of New York. "No matter what issues come my way, I stay true to my vision and see it through."

Google Analytics: Grab a Geek and Get on Board
Don't be afraid of Google Analytics. Get some help and take advantage of it.

Startup Tech Company Seeks to Improve DME Relationships
Tomorrow Health streamlines communications between HHA, DME, and hospital.

Vendor Watch
— eSolutions announces integration with Homecare Homebase
— Netsmart suddenly signs up 16 sixteen new hospice and palliative care organizations
— Aloe Care announces Aloe Care Essentials to help remote caregivers during pandemic

During the 3rd Quarter of 2020, web sites of the above advertisers were visited by home care and hospice executives and staff 3691 times.

To inquire about placing your message here, contact:


As of this date, approximately 38,555,000 Baby Boomers have become Medicare eligible.


Last Week's Most-Read Stories:

It Is Time to Send CMS Your Comments on 2021 Proposed Rule
Public comment period expires August 31. Home health financial advisor says, "Let's flood CMS with thoughtful comments."

Penalty Announced for Delayed No-Pay RAP Submission
If the phrase "no-pay request for anticipated payment" makes no sense to you, you are not alone. CPA and Medicare reimbursement consultant John Reisinger sorts out the latest CMS update.

Upcoming Events

FREE WEBINAR: How Technology Enhances Home Care in an Increasingly Remote World *

Sponsored by: Care Connect

Moderator: Tim Rowan

Panelists: Mike Gelman, President COO, CareConnect; Jim Rolla, SVP, VNSYNY Partners in Care; Steve Pellito, SVP, Provider Sales, Sandata

Date: November 12
1:00 pm EDT


Virtual Conference: Southwest Homecare and Hospice

A collaborative online conference by the home care associations of:

Date: November 18-19

Information and Registration

Experience recognized experts and thought leaders as they share their insights, actionable strategies, and relevant tools and resources.

The 2021 Home Health Final Rule 

Insights to position your agency for success

Sponsored by: WellSky

Featuring: Sharon Harder, president, C3 Advisors; Jill Dyer, BSN, RN, HCS-D, HCS-O, president, JID Consulting and Coding, LLC

Date: November 18
Time: 1:00 - 2:00 EST

Attendees will learn:

  • How to prepare for and implement the operational changes imposed by the final rule, including submission of no-pay RAPs within five calendar days of the start of care and changes to the types of non-physician practitioners who can order home health services
  • The impact of CMS’s decision to retain the PDGM behavioral adjustment
  • The status of proposed legislation aimed to allow home health agencies to bill for telehealth services during public health emergencies and how this change would affect care planning and delivery

FREE WEBINAR: CY2021 Home Health Final PPS Rule

Presented by: HealthRev Partners

Featuring: John Reisinger, CPA

Date: November 19
Time: 2:00 EST


CMS released the Final Home Health Prospective Payment System Rule for CY2021, which will impact all Medicare-certified home health agencies. In this webinar, John Reisinger, CPA, will discuss the various updates and the projected impact on home health, all the way down to the agency level. He’ll review: – Significant issues and changes in the final rule – Home health payment rates – Telehealth provisions for home health – Requirements for home health infusion therapy suppliers – Preparation tips for upcoming changes

For more than 20 years, John Reisinger, CPA, Principal of Innovative Financial Solutions, has been an industry leader in education about the CMS rule-making process. His diverse background includes Medicare auditor, home health financial executive, and he currently serves as a highly in-demand home health and hospice consultant and turnaround specialist.

FREE WEBINAR: RAP Changes in 2021 – Learn and Prepare!

Sponsored by: HealthCare Synergy

Featuring: Mike Deck, Synergy EMR Project Manager

Date: Thursday, November 19
11:00 am PST / 2:00 pm EST

Information and Registration



CMS continues to drive new rules for home health care, and January 1, 2021 brings a change that will directly effect both your intake process and budgets.




FREE WEBINAR: Why it is All About Cash-Flow in 2021

Sponsored by: KanTime

Featuring: Kristi Bajer, RN, COSC VP clinical Operations @OperaCare, LLC; Michael McGowan, Founder, President @OperaCare,LLC

Date: November 24
Time: 1:00 EST; 10:00 PST



  1. Quick overview of the final rule and Review Choice Demonstration (RCD) We will review everything your agency needs to know about the final rule and RCD
  2. Deep dive into the RAP in 2021 History and future of the RAP What you need and don’t need to file a RAP in 2021 How does the RAP penalty work? What if the RAP is late? Exceptional circumstances, Cancelled RAPs and low utilization patients How to ensure HIPPS codes for RAP and final match
  3. Home health cash flow in 2021 Why flying blind financially is not an option for successful agencies How RAP timing is crucial for financial management Why controlling compliance and utilization is necessary for your agency’s health How to use your OASIS as your Medicare Pre-authorization
  4. Learn how OperaCare Clients submit their RAPs in 4-24 hours by utilizing "Live Interactive QA."


The 2020 Annual Conference of the South Carolina Home Care & Hospice Association

Virtual Conference: December 9-10
This year's conference will be presented online

Information and Registration

Keynote Speakers:

*The Rowan Report will see you there.

Your state or national association meeting or webinar not listed? Send the details to Conferences@RowanResources.com using this format:

Conference Title
Sponsoring Association
Hotel or Conference Center, City, State

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Home Care Technology Report is published by Rowan Consulting Associations, Inc., Colorado Springs, CO. All rights reserved. Request reprint permission by writing to editor@homecaretechreport.com.

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