Volume 9, Number 33 March  18, 2020



Dear Healthcare at Home Colleague,

Kudos to James Cohen, founder and CEO of Nevvon, an online education service. He announced late last week that he has developed COVID-19 courses and is making them absolutely free. He is also offering deep discounts on all other Nevvon courses to offset costs for home care agencies who decide to do their in-service online. He told us, "This is the time to keep your caregivers safe and your census safe. Limit physical interactions when you could do it remotely."

Our lead story this week details COVID-19 measures and recommendations from leading technology vendors. We found a half dozen or so with some helpful tools, such as screening question for patient intake, and added a list of telehealth companies with quick implementation cycles. NAHC has partnered with other national associations to petition CMS and Congress for a long list of regulatory relief measures. Our survey lists some of the demands and gives a web site where you can read the rest. Click below on "Home Health Tech Vendors Make COVID-19 Adjustments." (These companies are going the extra mile for you. Please show your gratitude and do me a favor by clicking on their graphic ads on this page. They may be offering exactly what you need.)

 


 

Here's something you might not have considered

Have you been ordered to work at home? Is your little home Wi-Fi router completely secure? We gathered some advice from cyber security experts and pulled together a primer on steps you should take if you are dealing with patient information at home. Your home network could be far more secure than it is now; you just have to know how to protect it. Click below on "Working From Home? Is Your Router Safe From Intruders?"

 

 

Though HIMSS was canceled last week, we kept most of our scheduled exhibit booth appointments by phone. This week, we feature two companies that want home health, home care, and hospice to gravitate toward electronic document delivery. Their solutions are slightly different from each other but they agree on one thing, the best place to locate a fax machine. You'll have to read the article to find the answer. Server-based fax, SMS messages, patient queries to Commonwell, are all faster, more secure, and less expensive than fax machines. Our story "It Is Time to Retire Your Fax Machine," will show you how to accelerate your physician signature collecting while improving patient care.

 

 

Worth the Trip

As you peruse our list of upcoming events toward the bottom of this page, keep in mind all of them, except the webinars of course, are subject to cancellation or postponement. It is a good idea to check each web site before making travel plans.

All of us hope your office and in-home workers remain safe during the current pandemic challenge. For what it's worth, our technology and operational consultants are available if there is anything we can do for you. We will continue to deliver information as often as we get it. Things are changing rapidly but we will try to keep on top of the relevant news for you.

Have a safe, healthy week. Keep making a difference!

Editor signature
Tim Rowan



Working From Home? Is Your Router Safe From Intruders?
We have gathered several online resources with advice for people working from home for the first time during the COVID-19 pandemic. Things to know if you deal with Protected Health Information.

Home Health Tech Vendors Make COVID-19 Adjustments
Billing and data entry personnel need to adapt to the COVID-19 pandemic too. Tech vendors step up to help.

It Is Time to Retire Your Fax Machine
We interview two tech companies who compete with each other but agree: electronic communications — faster, easier, cheaper, more secure than fax machines — are here to stay.

Home Care Attorney Explains Why She Loves You
Elizabeth Hogue has been a home care attorney, a home care patient, and the daughter of hospice patients.

Complia Health Secures Five-Year ContinuLink Contract Extension with Interim HealthCare Franchise Network
ContinuLink emerged from an in-house Interim software product in 2008. Renewing the contract for another five years is a major accomplishment.



During the 2nd Quarter of 2020, web sites of the above advertisers were visited by home care and hospice executives and staff 4523 times.

To inquire about placing your message here, contact:

Kristin@rowanresources.com

As of this date, approximately 37,015,000 Baby Boomers have become Medicare eligible.

 

Last Week's Most-Read Stories:

CMS News: Covid19 Recommendations for Healthcare Workers
"All health care providers must immediately review their procedures to ensure compliance with CMS" infection control requirements." --CMS Administrator Seema Verma

MatrixCare Expands Data Analytics Tool to Non-Medical Providers
"MyAnalytics" promoted as vital tool for private duty home care.


Upcoming Events

WEBINAR: Key Documentation Issues for 2020 & the Future

A 90-Minute Lunch & Learn Audio Conference by Elizabeth E. Hogue, Esq. Health Care Attorney

Date: March 18
Time:
1:00 - 2:30 EDT

Encore date:
March 25; On-demand recording available


Information and Registration

Documentation remains a key requirement for home care providers as the consequences for inadequate documentation become more severe.

Gather your staff members to emphasize effective documentation yet again. Real examples of cases involving problematic documentation will be presented. Questions and case examples are welcome, and extensive handouts will be provided for use by staff members.

Recordings Available: Pandemic Recovery - Rebuild Stronger Than Ever

Texas Association for Home Care and Hospice

Two days of keynote and breakout presentations for home health and hospice providers.

Purchase Recordings

 


Free Webinar: Home Care Marketing Best Practices for Medicaid Agencies

Presented by: Ankota

Featuring: Steve "The Hurricane" Weiss

Date: June 18
Time: 12:00 EDT
Fee: Free

Register

Here are a few biographical fun-facts about Steve:


Virtual Conference: Virtual Summit on Health System Recovery from the COVID-19 Pandemic 

The Nation’s Health System Leaders Engage in a Real-Time Dialogue on Pandemic Recovery and the Future of Health Care in America

Sponsored by: Global Health Care, LLC

Featuring:

Date: June 22-25

The Nation’s Health System Leaders Engage in a Real-Time Dialogue on Pandemic Recovery and the Future of Health Care in America

All health care providers offering full-time, hands-on services to COVID patients click here to register at no cost.

All others register here by June 5 for $200 discount


Virtual Conference: ATA Annual Meeting

American Telemedicine Association

Date: June 22-26

Information and Registration


Free Webinar: What Your Plumber Knows That You Don't: 21 Dangers of Ignoring Online Marketing

Presented by: Savii

Featuring: Tim Rowan, MA and Roger McManus, MBA

Date: June 24
Time: 2:00 - 3:00 EDT

Local businesses used to be able to stand out from the crowd with TV and Yellow Pages ads. Those days are gone. Today, savvy marketers leverage the power of the Internet to make the case that they are the best choice among a throng of competitors. Many home care agencies, however, have not yet learned this lesson. They either ignore this critical tool because they do not understand it, or mistakenly assume that their mostly older clients are not attuned to using the Internet.?Preview: it is their adult child who picks a home care agency for them, not the elderly persons themselves.

Information and registration


Webinar Series: Sales Training, Home Health and Hospice

Presented by: Healthcare Strategica, LLC

Featuring: Michael Ferris

1 - 8-week Hospice & Palliative Care Sales Training Course

2 - 8-week Home Health Sales Training

Rowan Report subscribers: Register with this link to receive $100 discount.

We have taken our best of class industry specific sales training bootcamps and are offering them via Webinar to enable you to continue to train your sales team in today's world of limited travel and social distancing.

The Hospice and Palliative Care course will be offered live every Tuesday starting May 19 through July 7, 2020.

The Home Health course will be offered live every Tuesday starting May 21 through July 9, 2020.

Each class will have participation exercises, homework assignments, quizzes and question and answer opportunities.

Each participant will receive their own course materials and individual coaching and feedback. At the conclusion of the course each student will receive a certificate of completion, an invitation to join the exclusive Sales Mastery Group* and opportunity to join the 52-week Sales Training Excellence Course.*

* Only available to Sales Professionals that have successfully completed the 8-week Sales Training Course – additional fees may apply.

Each session will be offered on-demand and if unable to attend the live webinar, you will be able to view the recording and participate in exercises, questions, coaching and quizzes. If you start after the first webinar date, you will be provided with access to those classes missed so that you can get caught up or you may elect to attend via the recorded sessions.


FREE WEBINAR: COVID-19 Forum: How Coronavirus is Reshaping Home Health and Hospice Financial Operations *

Sponsored by: HealthRev Partners

Moderator: Tim Rowan
Panelists:
Bobby Robertson, Chip Carroll, Holly Miller, John Reisinger, Rachel Bracken (details below)

Date: July 9
Time:
2:00 pm EDT

Register here for all three webinars in this series

Not only is the home care industry under tremendous clinical pressure, but you are also likely feeling a financial squeeze. Because of this, forward-thinking agency leaders are exploring new strategies and opportunities to remain solvent. In this webinar, our panelists will chat about ways to achieve financial success when so many are struggling. They will discuss:
Panelists:
Bobby Robertson | President & Founder, Missouri Home Hospice
Chip Carroll | Director of Strategy & Business Development, Playmaker Health
Holly Miller Chief Revenue Officer, Playmaker Health
John Reisinger | Principal, Innovative Financial Solutions for Home Health
Rachel Bracken | Vice President of Services, HealthRev Partners
Moderated by Tim Rowan | Editor, Healthcare at Home: The Rowan Report

Part III: "Agency Leadership and Operations" is set for July 23.

Virtual Conference: NAHC Financial Managers Annual Meeting

July 27-30

Register


Conference: Leading Age Leadership Conference

Hosted by: VNAA, Elevating Home, and Leading Age

In light of the President’s national emergency declaration to address the coronavirus pandemic, LeadingAge is postponing the 2020 Leadership Summit originally scheduled April 20-22 to August 10-12, 2020 at the Omni Shoreham Hotel in Washington, DC.

We understand that the possibility or reality of COVID-19 means all-hands-on-deck at our member communities and travel bans for our Business Partners, with a singular focus on the health and welfare of residents, clients, staff, and families.

LeadingAge will continue to assist with information and resources to help you respond to COVID-19. You’ll find a clearinghouse of resources—updated daily—at leadingage.org/coronavirus-resources.

If you registered for the conference, you will be sent an email with information on your registration and hotel reservation.

Information and Registration

With the Leadership Summit, LeadingAge has designed an event for forward-thinking leaders to connect, engage in dialogue, and deepen their knowledge about the future—how we can shape it, and the paths to get there together.

 


*The Rowan Report will see you there.


Your state or national association meeting or webinar not listed? Send the details to Conferences@RowanResources.com using this format:

Conference Title
Sponsoring Association
Date(s)
Hotel or Conference Center, City, State
URL



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Home Care Technology Report is published by Rowan Consulting Associations, Inc., Colorado Springs, CO. All rights reserved. Request reprint permission by writing to editor@homecaretechreport.com.

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