Volume 8, Number 43 December  18, 2019



Dear Healthcare at Home Colleague,

According to cyber security writer Jonathan Greig, writing for Tech Republic, the ransomware attack against Casamba's home health and hospice servers and data cloud does not merit a place among the ten worst cyber attacks of the decade. (https://static.cbsileads.com/direct/whitepapers/10_most_important_cyberattacks_r1.pdf) We will continue to keep an eye on their clients anyway, until they, their attorneys, and government regulators watching the situation tell us everything is back to normal. Here on day 35, they say performance is getting better and almost all modules are restored.

Everyone is talking about cyber security these days

In addition to the Greig article, which we do not have permission to print but which can be found with the link above, we have two news items from government sources this week. One is from CMS about hospice. The other, regarding cyber security tips, will be relevant to everyone.

"HHS Issues Cyber-Security Guidance for Affected HHAs and Hospices" offers guidance for all healthcare providers about how to protect themselves and their patients from cyber attacks. A failure to respond according to HIPAA and Justice Department reporting rules could destroy a business. If the financial penalties and lawsuits do not bankrupt an agency, the damage to its reputation will. I know it's Christmas week and the middle of Hanukkah, but if you have time to read just one article, this is the one you want.

In this week's vendor news: Honor announced another landmark partnership, this time with one of the best-known private duty agency owners. We spoke with Lucy Andrews, PhD, about her reasons for aligning At Your Service Home Care with the San Francisco technology and staffing company. A highly respected home care veteran, and a former NAHC board member, Lucy's walk-through of her decision process will get private duty home care owners thinking.

AlayaCare sent us a big announcement as well. They have just signed Lifematters, one of the largest home care providers in DC, Virginia, and Maryland.

A year, and a decade, to remember

On a personal note, this is the time of year to look back with gratitude for all the people who make this free service possible. If you are one of our sponsors, you have dealt with Kristin. She works tirelessly to take a lot of responsibility off my shoulders so I am more free to focus on research and writing. Staff writers Darcey Trescone and Audrey Kinsella make sure I never miss an important breaking news story. They find experts and conduct interviews to bring you clear explorations of information you might otherwise have to seek out on your own. If you have signed up to have your company and products featured in my revised Home Care Technology Buyer's Guide, you have worked with Darren Horrigan, a huge help to all of us this whole year.

And all of us, Kristin, Darcey, Audrey, Darren, and I, want to wish every one of you, subscriber and sponsor, a blessed holiday season. Whether you will be celebrating Christmas, Hanukkah, Kwanzaa, or the winter solstice, may you be held within the love of family — with no political conversations at the dinner table — and ring in a prosperous 2020. We do this for you but we couldn't do this without you. Thank you all and God bless us every one.

Tim

Editor signature
Tim Rowan



HHS Issues Cyber-Security Guidance for Affected HHAs and Hospices
There may be some emergency payments available for those who still cannot submit claims following the recent ransomware attack against a home health and hospice EMR software vendor. Surprisingly few agencies have submitted claims to date.

CMS Issues Important Hospice Quality Reporting Program Updates
Everything hospices need to know about HOPE, HIS, and HQRP.

Dr. Lucy Andrews Discusses Her Decision to Join Honor
Former CAHSAH president and NAHC board member tackles staffing shortage crisis by accepting partnership.

Lifematters Selects AlayaCare
Lifematters is one of the largest employer-based home care providers in the DC area.



During the 3rd Quarter of 2020, web sites of the above advertisers were visited by home care and hospice executives and staff 3691 times.

To inquire about placing your message here, contact:

Kristin@rowanresources.com

As of this date, approximately 36,014,000 Baby Boomers have become Medicare eligible.

 

Last Week's Most-Read Stories:

HHS OIG Discovers Billions in Fraudulent Medicare Payments
No, it is not Miami-Dade, Houston, or Los Angeles home health agencies this time, but Medicare Advantage Organizations, for-profit insurance companies, that have been caught billing for services never performed.

What Can Providers Give Patients for the Holidays?
There is a lot of talk these days about the relationship between social determinants and health. A key social determinant is, undoubtedly, access to a sufficient amount of nutritious food. What are the current rules about giving food to patients during the holidays?




Upcoming Events

Homecare 100 *January 19-22
JW Marriott Miami Turnberry Resort
Miami, FL

https://www.homecare100.com/

WEBINAR: Key Documentation Issues for 2020 & the Future

A 90-Minute Lunch & Learn Audio Conference by Elizabeth E. Hogue, Esq. Health Care Attorney

Date: March 18
Time:
1:00 - 2:30 EDT

Encore date:
March 25; On-demand recording available


Information and Registration

Documentation remains a key requirement for home care providers as the consequences for inadequate documentation become more severe.

Gather your staff members to emphasize effective documentation yet again. Real examples of cases involving problematic documentation will be presented. Questions and case examples are welcome, and extensive handouts will be provided for use by staff members.

Recordings Available: Pandemic Recovery - Rebuild Stronger Than Ever

Texas Association for Home Care and Hospice

Two days of keynote and breakout presentations for home health and hospice providers.

Purchase Recordings

 


Virtual Conference: Virtual Summit on Health System Recovery from the COVID-19 Pandemic 

The Nation’s Health System Leaders Engage in a Real-Time Dialogue on Pandemic Recovery and the Future of Health Care in America

Sponsored by: Global Health Care, LLC

Featuring:

Date: June 22-25

The Nation’s Health System Leaders Engage in a Real-Time Dialogue on Pandemic Recovery and the Future of Health Care in America

All health care providers offering full-time, hands-on services to COVID patients click here to register at no cost.

All others register here by June 5 for $200 discount


Webinar Series: Sales Training, Home Health and Hospice

Presented by: Healthcare Strategica, LLC

Featuring: Michael Ferris

1 - 8-week Hospice & Palliative Care Sales Training Course

2 - 8-week Home Health Sales Training

Rowan Report subscribers: Register with this link to receive $100 discount.

We have taken our best of class industry specific sales training bootcamps and are offering them via Webinar to enable you to continue to train your sales team in today's world of limited travel and social distancing.

The Hospice and Palliative Care course will be offered live every Tuesday starting May 19 through July 7, 2020.

The Home Health course will be offered live every Tuesday starting May 21 through July 9, 2020.

Each class will have participation exercises, homework assignments, quizzes and question and answer opportunities.

Each participant will receive their own course materials and individual coaching and feedback. At the conclusion of the course each student will receive a certificate of completion, an invitation to join the exclusive Sales Mastery Group* and opportunity to join the 52-week Sales Training Excellence Course.*

* Only available to Sales Professionals that have successfully completed the 8-week Sales Training Course – additional fees may apply.

Each session will be offered on-demand and if unable to attend the live webinar, you will be able to view the recording and participate in exercises, questions, coaching and quizzes. If you start after the first webinar date, you will be provided with access to those classes missed so that you can get caught up or you may elect to attend via the recorded sessions.


Virtual Conference: NAHC Financial Managers Annual Meeting

July 27-30

Register


Free Webinar: Carpe Diem: Now is the Ideal Time to Excavate Your Brand Genius

A complimentary webinar & roundtable discussion for executive business leaders

Featuring: Mary Maloney

Date: September 11
Time: 12:00 - 12:45 EDT

Now more than ever we need leaders ready to own a new world narrative - those who are brave enough to strategically position and message their voice in the marketplace from a deeper perspective of purpose that connects directly to what lights them up (their brand genius).

Many leaders confess that they have forgotten their greatness or feel lost in a sea of sameness, amongst a fiercely competitive set. They say they struggle with what words will resonate or feel “salesy” when asked, “What do you do?”

Thanks to the pace of technology, we have less than seconds to connect, therefore, it’s no longer all about what you do for a living and the quantifiable goals you achieved;  it’s much more about what you stand for, the legacy you want to leave and building trust expeditiously with your tribe.

 If 82% of people make buying decisions based on emotion (Capgemini), what emotive messages are you sending?

This webinar will start you on your journey to deliberately make your personal brand come alive.

Register


PIVOT. PREPARE. PROSPER.

The 2020 Annual Conference of the Association for Home and Hospice Care of North Carolina

September 28-30
This year's conference will be presented online

Information and Registration

Sign up to hear presentations by:


Free Webinar: Preparation For A New Normal — Infection Control

Presented by: Savii

Featuring: James Cohen, CEO, Nevvon

Date: October 20
Time: 1:00 EDT
Fee:
Free

Register

This webinar is catered to home care agency owners, HR, operations, nursing and marketers.

You will learn:


FREE WEBINAR: How Technology Enhances Home Care in an Increasingly Remote World *

Sponsored by: Care Connect

Moderator:Panelists: Tim Rowan

Panelists: Mike Gelman, President COO, CareConnect; Jim Rolla, SVP, VNSYNY Partners in Care; Steve Pellito, SVP, Provider Sales, Sandata

Date: November 12
Time:
1:00 pm EDT

Register


Virtual Conference: Southwest Homecare and Hospice

A collaborative online conference by the home care associations of:

Date: November 18-19

Information and Registration

Experience recognized experts and thought leaders as they share their insights, actionable strategies, and relevant tools and resources.


*The Rowan Report will see you there.


Your state or national association meeting or webinar not listed? Send the details to Conferences@RowanResources.com using this format:

Conference Title
Sponsoring Association
Date(s)
Hotel or Conference Center, City, State
URL



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Home Care Technology Report is published by Rowan Consulting Associations, Inc., Colorado Springs, CO. All rights reserved. Request reprint permission by writing to editor@homecaretechreport.com.

HCTR is free to subscribers and supported by its generous advertisers. To inquire about presenting your message to our 12,000 subscribers, write to Kristin in our ad sales department, Kristin@RowanResources.com.