Volume 8, Number 43 December  11, 2019



Dear Healthcare at Home Colleague,

We are happy to report that Casamba is gradually re-emerging from its unfortunate ransomware attack that shut down all of its patients for several weeks. We will keep an eye on it but things seem to be getting a little better each day. One client who requested we not use his or her name told us that functionality is slowly returning. "We are now on Day 27, with either diminished performance or still lacking systems such as direct scanning."

We will continue to try to contact the company and keep readers up to date on developments.

In this week's news

Remember all those arrests and lengthy prison sentences for home health operators caught defrauding Medicare by billing for services never performed? This week, the Health and Human Services Office of Inspector General released a report of fraudulent activity that dwarfed all of those crimes combined. Be sure to read our analysis of the report titled "Billions in Estimated Medicare Advantage Payments From Chart Reviews Raise Concerns." Scroll down this page and click on "HHS OIG Discovers Billions in Fraudulent Medicare Payments."

While we are on the legal page, you may also find it helpful to study guest author Elizabeth Hogue's explanation of what you can and cannot give to your patients and their families as Christmas — or any other holiday — gifts. Elizabeth is a longtime home care attorney and offers her guidance in clear language. Scroll down and click on "What Can Providers Give Patients for the Holidays?"

Vendor Watch

In our VW column this week, we have interesting announcements from both Savii and WellSky. The private duty software company has signed a deal with a large customer. The umbrella company that owns several home health, home care, hospice, and HME subsidiaries is set to release a new data analysis tool.

That is it for this week. It was great to meet so many subscribers this week in Columbus at the Ohio Council for Home Care and Hospice's first annual technology seminar, "Com-Care-Con Medical Tech Conference."

Have a great week. Keep making a difference!

Editor signature
Tim Rowan



HHS OIG Discovers Billions in Fraudulent Medicare Payments
No, it is not Miami-Dade, Houston, or Los Angeles home health agencies this time, but Medicare Advantage Organizations, for-profit insurance companies, that have been caught billing for services never performed.

Overcoming Social Isolation in the Elderly Infirm and in Their Caregivers
A deeper look at the risks for social isolation and some of the proactive steps caregivers and advocates can take to make life better for both the individuals in need of care and the people who spend their days caring for them.

Driving Better Conversations with REACH
Communication regarding the care being provided along with utilizing the data to demonstrate additional services that would be valuable to the outcomes of a patient is an additional goal of REACH.

What Can Providers Give Patients for the Holidays?
There is a lot of talk these days about the relationship between social determinants and health. A key social determinant is, undoubtedly, access to a sufficient amount of nutritious food. What are the current rules about giving food to patients during the holidays?

Savii Inks Deal with Eden Health
Eden Health will retain Savii Inc. as its Home Care business line's agency management software.



During the 3rd Quarter of 2020, web sites of the above advertisers were visited by home care and hospice executives and staff 3691 times.

To inquire about placing your message here, contact:

Kristin@rowanresources.com

As of this date, approximately 35,937,000 Baby Boomers have become Medicare eligible.

 

Last Week's Most-Read Stories:

MatrixCare CEO Stepping Down
President and CEO of MatrixCare, John Damgaard, releases a thank you letter to customers as he steps down from his position:

Casamba Reports All Customers Operational After 11/14 Ransomware Attack
Hundreds of home health and hospice providers shut down for two weeks after ransomware attack.




Upcoming Events

Homecare 100 *January 19-22
JW Marriott Miami Turnberry Resort
Miami, FL

https://www.homecare100.com/

WEBINAR: Key Documentation Issues for 2020 & the Future

A 90-Minute Lunch & Learn Audio Conference by Elizabeth E. Hogue, Esq. Health Care Attorney

Date: March 18
Time:
1:00 - 2:30 EDT

Encore date:
March 25; On-demand recording available


Information and Registration

Documentation remains a key requirement for home care providers as the consequences for inadequate documentation become more severe.

Gather your staff members to emphasize effective documentation yet again. Real examples of cases involving problematic documentation will be presented. Questions and case examples are welcome, and extensive handouts will be provided for use by staff members.

Recordings Available: Pandemic Recovery - Rebuild Stronger Than Ever

Texas Association for Home Care and Hospice

Two days of keynote and breakout presentations for home health and hospice providers.

Purchase Recordings

 


Virtual Conference: Virtual Summit on Health System Recovery from the COVID-19 Pandemic 

The Nation’s Health System Leaders Engage in a Real-Time Dialogue on Pandemic Recovery and the Future of Health Care in America

Sponsored by: Global Health Care, LLC

Featuring:

Date: June 22-25

The Nation’s Health System Leaders Engage in a Real-Time Dialogue on Pandemic Recovery and the Future of Health Care in America

All health care providers offering full-time, hands-on services to COVID patients click here to register at no cost.

All others register here by June 5 for $200 discount


Webinar Series: Sales Training, Home Health and Hospice

Presented by: Healthcare Strategica, LLC

Featuring: Michael Ferris

1 - 8-week Hospice & Palliative Care Sales Training Course

2 - 8-week Home Health Sales Training

Rowan Report subscribers: Register with this link to receive $100 discount.

We have taken our best of class industry specific sales training bootcamps and are offering them via Webinar to enable you to continue to train your sales team in today's world of limited travel and social distancing.

The Hospice and Palliative Care course will be offered live every Tuesday starting May 19 through July 7, 2020.

The Home Health course will be offered live every Tuesday starting May 21 through July 9, 2020.

Each class will have participation exercises, homework assignments, quizzes and question and answer opportunities.

Each participant will receive their own course materials and individual coaching and feedback. At the conclusion of the course each student will receive a certificate of completion, an invitation to join the exclusive Sales Mastery Group* and opportunity to join the 52-week Sales Training Excellence Course.*

* Only available to Sales Professionals that have successfully completed the 8-week Sales Training Course – additional fees may apply.

Each session will be offered on-demand and if unable to attend the live webinar, you will be able to view the recording and participate in exercises, questions, coaching and quizzes. If you start after the first webinar date, you will be provided with access to those classes missed so that you can get caught up or you may elect to attend via the recorded sessions.


Virtual Conference: NAHC Financial Managers Annual Meeting

July 27-30

Register


Free Webinar: Carpe Diem: Now is the Ideal Time to Excavate Your Brand Genius

A complimentary webinar & roundtable discussion for executive business leaders

Featuring: Mary Maloney

Date: September 11
Time: 12:00 - 12:45 EDT

Now more than ever we need leaders ready to own a new world narrative - those who are brave enough to strategically position and message their voice in the marketplace from a deeper perspective of purpose that connects directly to what lights them up (their brand genius).

Many leaders confess that they have forgotten their greatness or feel lost in a sea of sameness, amongst a fiercely competitive set. They say they struggle with what words will resonate or feel “salesy” when asked, “What do you do?”

Thanks to the pace of technology, we have less than seconds to connect, therefore, it’s no longer all about what you do for a living and the quantifiable goals you achieved;  it’s much more about what you stand for, the legacy you want to leave and building trust expeditiously with your tribe.

 If 82% of people make buying decisions based on emotion (Capgemini), what emotive messages are you sending?

This webinar will start you on your journey to deliberately make your personal brand come alive.

Register


PIVOT. PREPARE. PROSPER.

The 2020 Annual Conference of the Association for Home and Hospice Care of North Carolina

September 28-30
This year's conference will be presented online

Information and Registration

Sign up to hear presentations by:


FREE WEBINAR: The Family Caregiver Speaks Up! *

Sponsored by: Citus Health

Moderator: Tim Rowan
Panelists:

Date: October 8
Time:
2:00 pm EDT

Register

Citus Health has teamed up with Tim Rowan of Rowan Consulting Associates to discuss the implications of its groundbreaking research on family caregiver satisfaction with hospice communication methods. In this webinar, we will take a deeper dive into the research results, discuss ways in which all home-based care providers can improve communication, and lay out the positive results providers can expect when they upgrade their communication methods.

Attendees will benefit by:

  • Gaining a deeper understanding of what family caregivers want when it comes to communication with their hospice provider
  • Learning the proven roadmap to utilize technology that satisfies family caregiver real-time communication needs
  • Understanding the amazing, positive impact that real-time communication technology can have on CAHPS survey results, social reviews and referral source relationships
Panelists:
Melissa Kozak | CEO, Citus Health
Rob Stoltz | VP Business Development, Citus Health

Free Webinar: Preparation For A New Normal — Infection Control

Presented by: Savii

Featuring: James Cohen, CEO, Nevvon

Date: October 20
Time: 1:00 EDT
Fee:
Free

Register

This webinar is catered to home care agency owners, HR, operations, nursing and marketers.

You will learn:


Virtual Conference: Southwest Homecare and Hospice

A collaborative online conference by the home care associations of:

Date: November 18-19

Information and Registration

Experience recognized experts and thought leaders as they share their insights, actionable strategies, and relevant tools and resources.


*The Rowan Report will see you there.


Your state or national association meeting or webinar not listed? Send the details to Conferences@RowanResources.com using this format:

Conference Title
Sponsoring Association
Date(s)
Hotel or Conference Center, City, State
URL



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Home Care Technology Report is published by Rowan Consulting Associations, Inc., Colorado Springs, CO. All rights reserved. Request reprint permission by writing to editor@homecaretechreport.com.

HCTR is free to subscribers and supported by its generous advertisers. To inquire about presenting your message to our 12,000 subscribers, write to Kristin in our ad sales department, Kristin@RowanResources.com.