Volume 8, Number 43 — November 29, 2019
SPECIAL REPORT - RANSOMWARE ATTACK CRIPPLES HUNDREDS OF HOME HEALTH AGENCIES AND HOSPICES
When the full story of the November 14 ransomware attack that shut down Casamba and its customers for a period of days, there will be a tendency to think of it as an unfortunate, isolated incident. Perhaps even a reaction along the lines of, "Whew! At least it wasn't me." That would only add to the unfortunateness. For this reason, we have included in this special edition, after our interview with Casamba president Billie Jo Nutter and relevant feedback from customers, a summary of a report by a cyber security expert listing the things most companies do wrong.
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The point is this. It could happen to you. One disaster recovery expert was quoted as saying the question surrounding a cyber attack is not if it will happen to your business but when. Having a recovery plan is more important today than having only a hope-based prevention plan.
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For this special edition, we relied heavily for our background research on the experts at RBC Limited, specialists in disaster prevention and recovery. If the stories in this issue scare you into action, we will have accomplished our goal. If you do not know where to begin, the professionals at RBC Limited might be a good place to start.
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Our regular edition will be delivered on December 5. It will include the first in a new series of podcast interviews with industry leaders and entrepreneurs.
Casamba Reports All Customers Operational After 11/14 Ransomware Attack
Hundreds of home health and hospice providers shut down for two weeks after ransomware attack.
Casamba Clients Respectfully Disagree
After reading Casamba's updates on its ransomware attack, some software users insisted on telling a different story.
Top Cybersecurity Mistakes and How to Avoid Them
Cybersecurity is increasingly important as more and more attacks happen all the time, leaving organizations scrambling for solutions. Is your company guilty of any of these cardinal mistakes?
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During the 3rd Quarter of 2020, web sites of the above advertisers were visited by home care and hospice executives and staff 3691 times. To inquire about placing your message here, contact: Kristin@rowanresources.com As of this date, approximately 35,805,000 Baby Boomers have become Medicare eligible. |
Last Week's Most-Read Stories:
HHAs Eschew HIE, Even When It's Free
Alayacare Forecasts What 2020 Will Bring for Home Care
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Conference: Successful Home Health Transformation
Hosted Dixon Healthcare Solutions, Inc.
Date: December 5-6
Location: Bally's, Las Vegas
Time: 7:00 am - 4:00 pm
Speakers: Richard K. Dixon, Cheryl Peltekis, RN, Meaghan McCormick, Esq., Donna Floyd, RN, BSN, J'non Griffin, RN, MHA, HCS-D, BCCH-C, COS-C, WCC; Annette Lee, RN, MS, HCS-D, COS-C; Cory Mertz, managing partner for a leading healthcare M&A firm.Approved for up to 10 hours of Continuing Nursing Education by Corexcel, an accredited provider by the American Nurses Credentialing Center's Commission on Accreditation.
WEBINAR: PDGM Preparation: Operational StrategiesSponsored by Kornetti & Krafft Health Care Solutions & MedBridge
Date: December 5
Time: 1:00 pm EST
Knowing that resources are tight as PDGM approaches, Kornetti & Krafft is offering a free overview of OASIS D1 to ensure that changes to this critical data collection instrument do not get lost in the shuffle.
What is Included:
- Highlight key differences between OASIS D and D1
- Make an informed decision about the use of "=" as a response
- As an outsourced OASIS/Coding company, the most commonly seen OASIS errors and proven strategies for success will be included.
Homecare 100 *January 19-22
JW Marriott Miami Turnberry Resort
Miami, FL
https://www.homecare100.com/
WEBINAR: Key Documentation Issues for 2020 & the Future
A 90-Minute Lunch & Learn Audio Conference by Elizabeth E. Hogue, Esq. Health Care Attorney
Date: March 18
Time: 1:00 - 2:30 EDT
Encore date: March 25; On-demand recording available
Information and Registration
Documentation remains a key requirement for home care providers as the consequences for inadequate documentation become more severe.
- What can home health agencies do to avoid denials by ZPICs, RACs, etc., for lack of homebound status and reasonable and necessary care?
- What kind of documentation must home health agencies, hospices, private duty agencies and HME companies maintain regarding gifts to referral sources and payments to physicians who make referrals to them?
- How can providers avoid an increase in enforcement action in this area?
- What kinds of documentation problems are private duty agencies facing with regard to recoupments from state Medicaid Programs?
- What dangers do electronic medical records cause for all types of home health providers?
- Is it true that if it wasn't documented, it wasn't done?
Gather your staff members to emphasize effective documentation yet again. Real examples of cases involving problematic documentation will be presented. Questions and case examples are welcome, and extensive handouts will be provided for use by staff members.
Recordings Available: Pandemic Recovery - Rebuild Stronger Than Ever
Texas Association for Home Care and Hospice
Two days of keynote and breakout presentations for home health and hospice providers.
Virtual Conference: Virtual Summit on Health System Recovery from the COVID-19 Pandemic
The Nation’s Health System Leaders Engage in a Real-Time Dialogue on Pandemic Recovery and the Future of Health Care in America
Sponsored by: Global Health Care, LLC
Featuring:
- David Brailer, MD, PhD, Executive Chairman, Health Evolution, Former National Coordinator for Health Information Technology, Former CEO, CareScience
- Bruce D. Broussard, MBA President and CEO, Humana, Former Chair and Chief Executive Officer, US Oncology
- Michael W. Cropp, MD, MBA President and CEO, Independent Health, Chairman, Alliance of Community Health Plans
- Wyatt Decker, MD, MBA CEO, OptumHealth
Date: June 22-25
The Nation’s Health System Leaders Engage in a Real-Time Dialogue on Pandemic Recovery and the Future of Health Care in America
All health care providers offering full-time, hands-on services to COVID patients click here to register at no cost.
Webinar Series: Sales Training, Home Health and Hospice
Presented by: Healthcare Strategica, LLC
Featuring: Michael Ferris
1 - 8-week Hospice & Palliative Care Sales Training Course2 - 8-week Home Health Sales Training
Rowan Report subscribers: Register with this link to receive $100 discount.
We have taken our best of class industry specific sales training bootcamps and are offering them via Webinar to enable you to continue to train your sales team in today's world of limited travel and social distancing.
The Hospice and Palliative Care course will be offered live every Tuesday starting May 19 through July 7, 2020.
The Home Health course will be offered live every Tuesday starting May 21 through July 9, 2020.
Each class will have participation exercises, homework assignments, quizzes and question and answer opportunities.
Each participant will receive their own course materials and individual coaching and feedback. At the conclusion of the course each student will receive a certificate of completion, an invitation to join the exclusive Sales Mastery Group* and opportunity to join the 52-week Sales Training Excellence Course.*
* Only available to Sales Professionals that have successfully completed the 8-week Sales Training Course – additional fees may apply.
Each session will be offered on-demand and if unable to attend the live webinar, you will be able to view the recording and participate in exercises, questions, coaching and quizzes. If you start after the first webinar date, you will be provided with access to those classes missed so that you can get caught up or you may elect to attend via the recorded sessions.
Virtual Conference: NAHC Financial Managers Annual Meeting
July 27-30
Free Webinar: Carpe Diem: Now is the Ideal Time to Excavate Your Brand Genius
A complimentary webinar & roundtable discussion for executive business leaders
Featuring: Mary Maloney
Date: September 11
Time: 12:00 - 12:45 EDTNow more than ever we need leaders ready to own a new world narrative - those who are brave enough to strategically position and message their voice in the marketplace from a deeper perspective of purpose that connects directly to what lights them up (their brand genius).
Many leaders confess that they have forgotten their greatness or feel lost in a sea of sameness, amongst a fiercely competitive set. They say they struggle with what words will resonate or feel “salesy” when asked, “What do you do?”
Thanks to the pace of technology, we have less than seconds to connect, therefore, it’s no longer all about what you do for a living and the quantifiable goals you achieved; it’s much more about what you stand for, the legacy you want to leave and building trust expeditiously with your tribe.
If 82% of people make buying decisions based on emotion (Capgemini), what emotive messages are you sending?
This webinar will start you on your journey to deliberately make your personal brand come alive.
PIVOT. PREPARE. PROSPER.
The 2020 Annual Conference of the Association for Home and Hospice Care of North Carolina
September 28-30
This year's conference will be presented onlineSign up to hear presentations by:
- Arif Kamal, MD, MBA, MHS, Medical Oncologist, Palliative Medicine Specialist, Physician Quality and Outcomes Officer for the Duke Cancer Institute
- Bill Dombi, President, National Association for Home Care & Hospice
- Edo Banach, President/CEO, National Hospice & Palliative Care Organization (NHPCO)
- Vicki, Hoak, Executive Director, Home Care Association of America (HCAOA)
- Tim Rogers, President/CEO, Association for Home & Hospice Care of North Carolina and South Carolina Home Care & Hospice Association
- Josh Stein, North Carolina Attorney General
- Tracy Colvard, VP of Government Relations & Public Policy, AHHC of NC
- Julia Adams-Scheurich, Owner, Oak City Government Relations, Lobbyist, AHHC of NC
- Matt Wolfe, Partner, Parker Poe Adams & Bernstein, Legal Counsel & Lobbyist, AHHC of NC
Free Webinar: Preparation For A New Normal — Infection Control
Presented by: Savii
Featuring: James Cohen, CEO, Nevvon
Date: October 20
Time: 1:00 EDT
Fee: FreeThis webinar is catered to home care agency owners, HR, operations, nursing and marketers.
You will learn:
- How infection control will change home care
- What we learned from COVID-19
- How to increase your census
FREE WEBINAR: How Technology Enhances Home Care in an Increasingly Remote World *
Sponsored by: Care Connect
Moderator:Panelists: Tim Rowan
Panelists: Mike Gelman, President COO, CareConnect; Jim Rolla, SVP, VNSYNY Partners in Care; Steve Pellito, SVP, Provider Sales, Sandata
Date: November 12
Time: 1:00 pm EDT
Virtual Conference: Southwest Homecare and Hospice
A collaborative online conference by the home care associations of:
- Arizona
- Colorado
- Louisiana
- New Mexico
- Oklahoma
- Utah
- and the Arizona Hospice and Palliative Care Organization
Date: November 18-19
Experience recognized experts and thought leaders as they share their insights, actionable strategies, and relevant tools and resources.
*The Rowan Report will see you there.
Your state or national association meeting or webinar not listed? Send the details to Conferences@RowanResources.com using this format:
Conference Title
Sponsoring Association
Date(s)
Hotel or Conference Center, City, State
URL
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Home Care Technology Report is published by Rowan Consulting Associations, Inc., Colorado Springs, CO. All rights reserved. Request reprint permission by writing to editor@homecaretechreport.com.
HCTR is free to subscribers and supported by its generous advertisers. To inquire about presenting your message to our 12,000 subscribers, write to Kristin in our ad sales department, Kristin@RowanResources.com.