Volume 7, Number 22 May  16, 2018

Dear Healthcare at Home Colleague,

We invite you to join us in welcoming two new sponsors this week. Click on their ads at the right and see what they have to offer. This is how we keep this report coming to you for free. We and our sponsors greatly appreciate your support.

Digital Forge is a corporate compliance and security firm with specialized competency in cybersecurity, risk management, and compliance services. Its mission is to create innovative strategies allowing clients to gain insights and secure their data and safeguard them from evolving risks. 

Isoratec is a new Customer Relationship Management system designed especially for private duty home care agencies. It will be priced affordably, per user per month, and cater to the needs of small, medium, and enterprise organizations. See this week's report of the demonstration we experienced and our product review.

The big news this week is the introduction of "Uber Health," a division of the ride sharing company that caters to healthcare providers with patients in need or transportation to appointments at physician clinics, dialysis centers, cancer facilities and others. Some home health and home care providers have already tried the service and are quite positive about it. See our interview with the head of the Uber Health team, and the CEO of the HIPAA compliance consulting company they they engaged, at Meet Uber Health: Rides for Patients and Staff.

A guest article by veteran sales consultant Michael Ferris is aimed at administrators but make sure your sales staff reads it as well. If they do not have their own subscription, let them know how easy (and free) it is. Simply text HOMECARETECH to 22828. Ferris brings his years of experience to bear on the role of CRM software, explaining it is a starting point, not a comprehensive sales solution. See "Get the Biggest ROI from CRM Implementation."

Lastly, we wrap up our coverage of events at the recent NHPCO leadership meeting with our summary of the conference's most powerful keynote presentation. Dr. Michael Burcham spoke with passion and wisdom about "Disruption in Hospice and Palliative Care."

And congratulations to HCTR friend and author Marilyn Harris, RN, who was honored by the American Nursing Association for her decades of support for the profession and the home health industry.

Have a great week. Keep making a difference!

Editor signature
Tim Rowan

Meet Uber Health: Rides for Patients and Staff
Provide safe, HIPAA-compliant rides to patients, avoid missed doctor visits. Provide safe, HIPAA-compliant rides to caregivers, eliminate transportation issues, missed visit, and mileage reimbursement costs. Uber believes this new service will become the norm.

Get the Biggest ROI from New Relationship Management Solution Implementation
After you have made the investment in a Relationship Management / CRM / Sales Automation Solution, says veteran home care sales consultant Michael Ferris, your job is not finished. He details how to tell a Strategic Growth Platform from a mere contact management program.

Disruption in Hospice and Palliative Care
Are healthcare organizations doomed to go the way of Kodak and Blockbuster? Or is there a way to plan for the disruption already affecting the industry? Dr. Michael Burcham's message at NHPCO defined the challenge and the opportunity.

Isoratec Introduces CRM for Private Duty Home Care
New CRM designed to be easy to use and to cater to the needs of private duty agencies.

ANA Recognizes Home Care Pioneer Marilyn Harris
Author of "The Home Care Administrator's Handbook" wins ANA's Distinguished Member Award.

When you click on these ads,
you make sure HCTR continues to come to you for free.

During the 1st Quarter of 2018, web sites of the above advertisers were visited by home care and hospice executives and staff 2597 times.

To inquire about placing your message here, contact:


Last Week's Most-Read Stories:
Netsmart EMR Secures ONC Certification for Palliative Care
In early 2017, we ran a series of articles explaining the dilemma faced by hospices offering palliative care services. CMS requires "certified" software to submit quality data but there weren't any. Vendors are beginning to step up. Included are links to previous articles for background research.
Blockchain Ready to Enhance Patient Care Systems
After our primer on Blockchain was so widely read, we decided to interview an expert who could explain this technology's applications in healthcare. Lynn Carroll of HSBlox described more uses than we had thought possible.

As of this date, approximately 29,623,000 Baby Boomers have become Medicare eligible.

Notable Upcoming Conferences Free Webinars

West Coast Payer and Provider Summit to Address Social Determinants of Health for Complex PopulationsA World Health Care Congress Executive Series Event

June 4-5

Doubletree Resort Paradise Valley
Scottsdale, AZ

Download agenda

Post Acute 360: Strategy and Solutions Conference

Presented by: Lincoln Healthcare Leadership

June 25-27
Gaylord National Resort
National Harbor, MD
Information and Registration

Leading in a Changing World

Texas Association for Home Care & Hospice 49th Annual Meeting
August 8-9
Moody Gardens Hotel & Spa
Embassy Suites Frisco Hotel & Convention Center

Information and registration

Home Care Cruise

Sponsored by: HealthCare Synergy
Featuring: Melinda Gaboury, Michael Tidd, Paula Pettit
Dates: August 24-27
Location: Carnival Inspiration, Los Angeles to Ensenada, Mexico

Information and Registration

(Early Bird Pricing Ends May 15)

Hospice Financial and Administrative Management Academy

Presented by: The Health Group, LLC

Date: September 17-18
Location: Mirage Las Vegas

Information and registration

2018 National Leadership Conference *

Home Care Association of America

September 22-25
Location: Marriott Wardman Park Hotel
Washington DC


Information for Providers and Exhibitors

*HCTR will see you there.

Your state or national association meeting not listed? Send the details to Conferences@RowanResources.com using this format:

Conference Title
Sponsoring Association
Hotel or Conference Center, City, State

Patients' Right to Freedom of Choice of Providers: How to Avoid Lawsuits


Presented by Elizabeth Hogue, Esq.


Thursday, June 14 (Encore Date: 6/21)
Recording available 24/7 On Demand; option to purchase CD & handouts.
1:00 - 2:30 pm EDT


Register here


Conflict between hospitals and home health agencies, private duty agencies, hospices and HME companies that receive referrals from hospitals may be intensifying regarding patients' right to freedom of choice. Hospitals say that they comply with all requirements while some post-acute providers maintain the exact opposite. Now post-acute providers are suing hospitals for violations.
  • What exactly are hospitals supposed to do?
  • What do post-acute providers say are common violations?
  • What is an example of a recent lawsuit filed against hospitals for violations?
  • What can hospital discharge planners/case managers do to avoid these types of lawsuits?
  • How can providers help ensure that patients' rights are honored instead of filing court cases against hospitals?
Participate in this teleconference to learn the answers to all of these questions! Extensive handouts will be provided that will also serve as a resource when questions come up in the future.

FY2019 Hospice Proposed Rule: What You Need to Know

Sponsored by HEALTHCAREfirst
Deanna Loftus, Director of Regulatory Compliance, HEALTHCAREfirst

Date: Tuesday, June 5
Time: 2:00 pm EDT

Free Registration

On April 27, 2018, CMS issued a proposed rule that would update FY2019 Medicare wage index and payment rates for Medicare hospice agencies. The proposed rule includes changes to the hospice payment rates, updates to the Hospice Quality Reporting Program (HQRP), and more. Ms. Loftus will review the latest information regarding proposed changes and how they may affect you.

Dementia, Alzheimer's, and Mental Health Aide Education

Presented by Curaport
J'non Griffin, RN, MHA, WCC, President, Home Healthcare Solutions, LLC

Date: Tuesday, May 15
Time: 2:00 p.m. EDT

Fee: $79 (per attendee)
Information & Registration

*This education session is approved for one (1) contact hour of Continuing Education for Nursing


ADR Education: Prevention & Response

Presented by Curaport

Featuring: Diane Link, RN, MHA

Date: Thursday, May 17
Time: 2:00 p.m. EDT
Fee: $79 (per attendee)

Information and registration

This education session is approved for one (1) contact hour of Continuing Education for Nursing

Webinar hosts, send your announcements to: Conferences@RowanResources.com

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Home Care Technology Report is published by Rowan Consulting Associations, Inc., Colorado Springs, CO. All rights reserved. Request reprint permission by writing to editor@homecaretechreport.com.

HCTR is free to subscribers and supported by its generous advertisers. To inquire about presenting your message to our 5,000 subscribers, write to Kristin in our ad sales department, Kristin@RowanResources.com.