Volume 7, Number 33 April  18, 2018




Dear Healthcare at Home Colleague,

In my consulting practice, my partners and I frequently encounter home healthcare agencies or hospices that are dissatisfied with their Electronic Medical Record software and are ready to search for a better one. More often than not, however, the source of their distress turns out to arise not from any software deficiency but from an insufficient, poorly executed implementation and training.

We decided to find out — from you — just how serious the problem of inadequate implementations might be. Our 20-question survey should take you about 10 minutes to complete. Would you please do me a favor and help us? Click here to start. We are seeking input from agency staff and ownership. We will share the results with you and use your input to help build education materials for the benefit of all. The survey is completely anonymous and we are not asking you to identify your EMR software. Thank you in advance for your cooperation.

Vendors, I know you're curious. If you want to know the questions on the survey, go ahead and look, but please do not click the final "submit" button. We only want responses from your customers.

In this week's news: At this year's HIMSS conference, we kept hearing the same three buzzwords: facial recognition, artificial intelligence, and Blockchain. The first two we are familiar with, though we will be looking into how they are going to be used in healthcare. But "Blockchain" just sounded like to random words combined for no good reason...we were wrong.

After some research, we are prepared to offer a primer. You are going to say, "Why do I need to know what Blockchain is?" and I don't blame you. But you do need to know because it is a technology making a rapid entrance into the healthcare space. Before long, it will appear on your software vendor's sales materials. And you do not want to get caught nodding wisely, pretending to know what it is. Here's why it matters, and why you should at least give this week's lead article a glance: Blockchain technology improves data sharing between hospitals and post-acute care; it virtually eliminates hacking; and, perhaps most importantly, it guarantees data integrity. It is virtually impossible to surreptitiously alter patient data in the Blockchain.

Humana is on the move again. Read this week about the insurance giant's acquisition of a large physician practice, even while it is itself in the middle of being acquired by Walmart.

If you are a clinical manager, don't miss our interview with a colleague of yours in Arizona. This innovative home health agency bought mobile printers for its nurses and therapists. Good idea? Bad idea? You decide, after reading "Should Nurses Carry Portable Printers?"

Lastly, we also have good news on the Telehealth front. The budget bill Congress passed and the President signed into law includes a major step forward for the use of remote patient monitoring systems. Read the reaction of the American Telemedicine Association in "ATA Lauds Telehealth Expansion in FY2018 Budget Bill."

Be sure to scroll down to the bottom section of this report. We have listings of several important upcoming conferences and some free or low-cost webinars that look quite valuable.

Have a great week. I hope to see you in DC at the NHPCO Conference. Keep making a difference!

Editor signature
Tim Rowan



Blockchain 101
It will not be long before your software vendor starts tossing the word "blockchain" around to describe their latest version. Here is a primer so you can look smart when they do.

ATA Lauds Telehealth Expansion in FY2018 Budget Bill
The federal funding bill signed into law on February 9 includes the entirety of the "Creating High-Quality Results and Outcomes Necessary to Improve Chronic Care" Act, known as CHRONIC.

Should Nurses Carry Portable Printers?
Arizona home care agency answers a resounding "yes." Significant efficiencies gained. Staff satisfaction high.

Humana Acquires Florida Physician Group
April 10 acquisition not the first of its kind; it won't be the last. Soon to join Walmart, the Humana/Kindred company now owns one of Florida's largest physician clinic.

HSBlox Adds R3 Co-Founder Todd McDonald and Dr. Luke Burchard to Advisory Board
Blockchain technology in healthcare. Should you care? Absolutely. Here is one company to watch.

 
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you make sure HCTR continues to come to you for free.



















During the 2nd Quarter of 2018, web sites of the above advertisers were visited by home care and hospice executives and staff 2335 times.

To inquire about placing your message here, contact:

Kristin@rowanresources.com

Last Week's Most-Read Stories:
Netsmart Announces Next Generation Platform
myUnity™ will support full continuum of care at home and senior living communities.
 
Backlog of Appeals Before ALJs: More Progress
Home care attorney Elizabeth Hogue has been keeping a close eye on recent, positive developments in the ALJ backlog problem. She gave us permission to reprint two recent articles based on her research. We put them all in one place for reader convenience. The court is getting frustrated with HHS, slamming "Medicare's Byzantine four-stage administrative appeals process" and "the harrowing labyrinth of Medicare appeals."

As of this date, approximately 29,315,000 Baby Boomers have become Medicare eligible.



Notable Upcoming Conferences Free Webinars

2018 Annual Conference

AHHC of North Carolina

May 7-9
Sheraton Imperial Hotel & Convention Center

Register


West Coast Payer and Provider Summit to Address Social Determinants of Health for Complex PopulationsA World Health Care Congress Executive Series Event

June 4-5

Doubletree Resort Paradise Valley
Scottsdale, AZ


Download agenda

Post Acute 360: Strategy and Solutions Conference

Presented by: Lincoln Healthcare Leadership

June 25-27
Gaylord National Resort
National Harbor, MD
Information and Registration


NAHC Financial Managers Meeting

July 15-17
Austin, TX
Information and Registration


Leading in a Changing World

Texas Association for Home Care & Hospice 49th Annual Meeting
August 8-9
Moody Gardens Hotel & Spa
Embassy Suites Frisco Hotel & Convention Center
Frisco

Information and registration


Home Care Cruise

Sponsored by: HealthCare Synergy
Featuring: Melinda Gaboury, Michael Tidd, Paula Pettit
Dates: August 24-27
Location: Carnival Inspiration, Los Angeles to Ensenada, Mexico

Information and Registration

(Early Bird Pricing Ends May 15)


Medicare and Managed Care Reimbursement Necessities

Presented by HealthCare Synergy, Inc. and Illinois Homecare & Hospice Council

Featuring: Melinda Gaboury, COS-C
Date: Wednesday, September 5
Time: 8:30 am CDT
Location: Northern Illinois University

This is an In-person Workshop and Live Webinar

Information and Registration

(HealthCare Synergy clients, call for a special discount: 714-229-8700; ext 118 for Rangsey Ouk or ext. 137 for Edleen English.)

To maximize your reimbursement, you need to be well informed. Melinda Gaboury of Healthcare Provider Solutions, and a trusted consultant for HealthCare Synergy, will help you stay on top of constantly changing regulatory requirements so you can get paid.


Hospice Financial and Administrative Management Academy

Presented by: The Health Group, LLC

Date: September 17-18
Location: Mirage Las Vegas

Information and registration


2018 National Leadership Conference *

Home Care Association of America

Date:
September 22-25
Location: Marriott Wardman Park Hotel
Washington DC

 

Information for Providers and Exhibitors


NAHC 2018 Annual Meeting*National Association of Home Care and Hospice
October 7-9
Gaylord Texan
Grapevine, TX

Information and registration


*HCTR will see you there.

Your state or national association meeting not listed? Send the details to Conferences@RowanResources.com using this format:

Conference Title
Sponsoring Association
Date(s)
Hotel or Conference Center, City, State
URL

 

Care Management: What to Know and Why to Care
Presented by Curaport
Date: Thursday, September 27
Time: 2:00 pm EDT

Fee: $79
Register
Care Management is both under-utilized and misunderstood.  Care Managers are becoming their clients’ true partners in health for life.  Care Management aims to improve a person’s experience with the healthcare system by enhancing coordination of care, eliminating duplication, and helping patients and caregivers effectively manage health conditions.
*This education session is approved for one (1) contact hour of Continuing Education for Nursing

 




Public Policy Leadership Series

Presented by: ElevatingHOME

Featuring:

• Joy Cameron, Vice President, Policy and Innovation, ElevatingHOME and VNAA
• Bill Dombi, President, National Association for Home Care & Hospice
• Sarah Myers, Partnership for Quality Home Healthcare

Schedule: Wednesdays, October 3 - November 7
Session 1: October 3
Time: 1:00 pm EDT
Fee: Free to ElevatingHome, VNAA, and Alliance for Home Health Quality Improvement members

Click here for complete schedule and registration




P2P Forum: Strategies to Improve Your Referral, Intake, and Order Processes

Presented by HealthcareFirst
Hosted by CMS

Date: September 13
Time: 2:00 pm EDT
Fee: None

Information and registration

If your home health or hospice agency spends a large amount of time processing documentation associated with referrals, intake, and orders, delaying turnaround times and billing, you will not want to miss this Forum. Kim Gaffey, MSN, RN, owner of Gaffey Home Nursing & Hospice, will share how her agency has significantly improved accuracy, compliance, and turnaround time while reducing time spent managing documentation with HEALTHCAREfirst and Forcura. They are now receiving orders within 24-48 hours and are billing RAPs within 7 days of the start of care, improving their cash flow and profit margins too! Join us to learn how you can experience results like these in this 30-minute open forum. 



Creating Integrated Care Models in Post-Acute

Presented by Netsmart

Featuring: Mark Fritz, President, Rapid Recovery Center; AJ Peterson,Netsmart VP of Interoperability

Date: Tuesday, September 18
Time: 1:00 pm EDT
Fee: None

Register
As the post-acute industry continues the shift from fee-for-service to value-based care models, provider organizations are rethinking the way they measure and prove their value to payers and referral partners. One emerging requirement of preferred provider networks is the ability to participate in integrated care models. Join Mark Fritz, President of Rapid Recovery Center, as he shares how his organization has embraced integrated care programs to thrive in value-based care. AJ Peterson, Vice President of Interoperability at Netsmart, will present strategies providers can leverage to integrate to care networks and prove value.
 
You will learn:
  • What an integrated care network looks like
  • How to best prepare for integrated care models
  • How to identify where your organization fits into integrated care
  • Strategies to position your organization as the preferred referral destination


How to Address Home Health Survey Deficiencies

Presented by Curaport
Featuring:
Heather Calhoun, RN, COS-C, HCS-D, HCS-H, Home Health Solutions, LLC

Date: Tuesday, September 25
Time: 2:00 p.m. EDT

Fee: $99 (per attendee)

Information & Registration

* This education session is approved for one (1) contact hour of Continuing Education for Nursing.

Your Hospice Agency had its survey recently, and unfortunately received some deficiencies.  Despite all of your preparation, task forces and process improvement projects, they found something.  You are not alone in this!  This happens to the best agencies, but this webinar will teach you and your team how to address these Deficiencies – and how to analyze the reason(s) a Deficiency was cited. 

*Curaport, LLC is an approved provider of Continuing Education by the California Board of Registered Nursing. All states accept this certification for their licensing requirements. No refund shall be given, except for any change in date or time of the webinar. In such case, a full refund shall be given to the registrant upon their request.

 




Building a Successful, Data-Driven Quality Program

Presented by Brightree

Featuring: Rhonda Dornbos, RN, BSN, Chief Clinical Information Officer, DB HealthTech Consulting
Date: Wednesday, September 26
Time: 1:00 pm CDT

Free Registration

The home care and hospice industry is increasingly competitive. The shift from “volume” to “value” means that agencies must increasingly focus on quality outcomes and prove their “worth” to customers and referral sources alike.  Agencies must have a robust quality program in place that identifies, tracks, and trends key metrics against agency goals.  Successful agencies not only have visibility into their current performance, but they continually modify and develop new strategies for improvement, while engaging their clinicians.



Using a Sales & Marketing Dashboard to Get Ahead of Your Competition

Presented by Curaport

Featuring: Melanie Stover, OT, MBA, Homecare Sales

Date: Wednesday, September 5
Time: 2:00 p.m. EDT
Fee: $59 (per attendee)

Information and registration

Webinar Overview
Driving patient admissions and revenue is the top priority for your sales team. Creating a system that quickly monitors production is key to keeping your agency on track for sustainable growth.

This webinar will provide your agency with 3 ways to use your dashboard to get ahead (and stay ahead!) of your competition.



Introduction to the CMS Electronic Medical Documentation Interoperability (EMDI) Program

Presented by: ElevatingHome
Featuring:

  • Pallavi Talekar, Project Manager, Scope Infotech, Inc.
  • Ray Wilkerson, Sr. Business Analyst, Scope Infotech, Inc.
  • Nandini Ganguly, Business Analyst, Scope Infotech, Inc.
  • Briana Barnes, Project Coordinator, Scope Infotech, Inc.
Date: Wednesday, August 8
Time: 1:00 p.m. EDT

Registration

 

Participants will gain understanding of the CMS-driven Electronic Medical Documentation Interoperability program, focused on reducing provider burden by engaging health care providers and stakeholders in pilots that establish secure communication to share medical documentation by aligning with nationally recognized interoperable standards. This event is designed for providers and vendors who are willing to enhance their workflows and communication to achieve efficiency by reducing time and cost.

In this session participants will learn about interoperability and shift in the health care IT landscape, EMDI pilot program details, EMDI pilot program benefits, and how to partner with the EMDI to achieve interoperability.



Webinar hosts, send your announcements to: Conferences@RowanResources.com

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