Volume 6, Number 45 December  20, 2017



Dear Healthcare at Home Colleague,

There was a strong reaction to our special issue about Salo Solutions acquiring Delta Health Technologies. In one form or another, with occasional name changes, Delta has been around since 1968. We thought the occasion of its acquisition merited a bit more of an in-depth look beyond the official press release. We had a great conversation with Delta president Keith Crownover this week. He gave us the background that makes the story far more interesting. Click on the headline below, "The Rest of the Delta Story."

If you were in attendance at this year's NAHC Annual Meeting, you may remember the NetSmart exhibit hall booth. On display was a fun voting system where passers-by would take a bagful of candy from one of six dispensers. Each dispenser had a sign with an important home care problem and the instructions were to take the candy from the one that "most keeps you up at night." When the final day came, three of the six dispensers had been emptied far more than the others. All three had to do with staff: recruitment and retention, compliance, and training.

Down the aisle from NetSmart, we found a new company that specializes in helping with recruitment and retention, the winning issue in the "keeps you up at night" sweepstakes. In today's report, do not miss guest author Taram Frumkin's description of a system developed by entrepreneur Assaf Shalvi, who has adapted the concept of "Demand Induction" to the needs of in-home care providers. Click on the headline "Building the Infrastructure for Nurse and Caregiver Recruitment."

Lastly, take note of the announcement of the new data sharing cooperative between Brightree and SHP. Customers of both vendors will enjoy real-time alerts and enhanced reporting.

Worth the trip
Registration is now open for the 2018 National Leadership Conference, co-sponsored by ElevatingHOME, the VNAA, and the Alliance for Home Health Quality and Innovation. It will take place at the Grand Hyatt in Washington DC, March 7-9. Members and non-members can register on the ElevatingHOME web site.

There is still room on the 7th Annual Compliance Cruise! Join me and home health attorneys Liz Pearson and Lou Bernard, with consultants Jim Plonsey and Cheryl Peltekis, on the Norwegian Escape, January 20-27. Learn the best ways to cope with new COPs and CMS payment structures. Contact Laurel Hamilton for details: (708) 895-0381 or laurel_mts@yahoo.com.

If I do not see you on the cruise, perhaps we can catch up the following week at Homecare100, Orlando, January 28-31.

Have a great week. Keep making a difference!

 

Editor signature
Tim Rowan



The Rest of the Delta Story
As soon as the Salo Solutions acquisition of Delta Health Technologies was announced Tuesday morning, we called Delta president Keith Crownover to ask how the deal developed. It was not the story we had anticipated.

Building the Infrastructure for Nurse & Caregiver Recruitment
Nearly every healthcare at home provider we talk to, both medical and non-medical, names staffing as their number one problem. Guest author Tamar Frumkin told us about a unique approach that is working for her company's clients.

CMS Reports 2018 Enrollment Figures
Despite a shortened enrollment period and drastically reduced public advertising campaign, the same number of people enrolled in ACA insurance this year as last year.

Brightree Introduces Integrated Alerting to Improve Reporting
New function exchanges data between Brightree and SHP.

 
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During the 2nd Quarter of 2018, web sites of the above advertisers were visited by home care and hospice executives and staff 2335 times.

To inquire about placing your message here, contact:

Kristin@rowanresources.com

Last Week's Most-Read Stories:
Texas Judge Gives Agency Director of Nursing 75 Years; Husband Gets 80
If you are going to commit Medicare fraud, do not do it within the jurisdiction of the U.S. Federal Court for the Southern District of Texas.
 
Salo Solutions Acquires Delta Health Technologies
Keith Crownover to remain as President. Salo's Tony Ott will become CEO. Acquisition said to expand the reach of one of Healthcare at Home's original software vendors.

As of this date, approximately 28,006,000 Baby Boomers have become Medicare eligible.



Notable Upcoming Conferences Free Webinars

2018 Annual Conference

AHHC of North Carolina

May 7-9
Sheraton Imperial Hotel & Convention Center

Register


West Coast Payer and Provider Summit to Address Social Determinants of Health for Complex PopulationsA World Health Care Congress Executive Series Event

June 4-5

Doubletree Resort Paradise Valley
Scottsdale, AZ


Download agenda

Post Acute 360: Strategy and Solutions Conference

Presented by: Lincoln Healthcare Leadership

June 25-27
Gaylord National Resort
National Harbor, MD
Information and Registration


NAHC Financial Managers Meeting

July 15-17
Austin, TX
Information and Registration


Leading in a Changing World

Texas Association for Home Care & Hospice 49th Annual Meeting
August 8-9
Moody Gardens Hotel & Spa
Embassy Suites Frisco Hotel & Convention Center
Frisco

Information and registration


Home Care Cruise

Sponsored by: HealthCare Synergy
Featuring: Melinda Gaboury, Michael Tidd, Paula Pettit
Dates: August 24-27
Location: Carnival Inspiration, Los Angeles to Ensenada, Mexico

Information and Registration

(Early Bird Pricing Ends May 15)


Medicare and Managed Care Reimbursement Necessities

Presented by HealthCare Synergy, Inc. and Illinois Homecare & Hospice Council

Featuring: Melinda Gaboury, COS-C
Date: Wednesday, September 5
Time: 8:30 am CDT
Location: Northern Illinois University

This is an In-person Workshop and Live Webinar

Information and Registration

(HealthCare Synergy clients, call for a special discount: 714-229-8700; ext 118 for Rangsey Ouk or ext. 137 for Edleen English.)

To maximize your reimbursement, you need to be well informed. Melinda Gaboury of Healthcare Provider Solutions, and a trusted consultant for HealthCare Synergy, will help you stay on top of constantly changing regulatory requirements so you can get paid.


Hospice Financial and Administrative Management Academy

Presented by: The Health Group, LLC

Date: September 17-18
Location: Mirage Las Vegas

Information and registration


2018 National Leadership Conference *

Home Care Association of America

Date:
September 22-25
Location: Marriott Wardman Park Hotel
Washington DC

 

Information for Providers and Exhibitors


NAHC 2018 Annual Meeting*National Association of Home Care and Hospice
October 7-9
Gaylord Texan
Grapevine, TX

Information and registration


*HCTR will see you there.

Your state or national association meeting not listed? Send the details to Conferences@RowanResources.com using this format:

Conference Title
Sponsoring Association
Date(s)
Hotel or Conference Center, City, State
URL

 

Care Management: What to Know and Why to Care
Presented by Curaport
Date: Thursday, September 27
Time: 2:00 pm EDT

Fee: $79
Register
Care Management is both under-utilized and misunderstood.  Care Managers are becoming their clients’ true partners in health for life.  Care Management aims to improve a person’s experience with the healthcare system by enhancing coordination of care, eliminating duplication, and helping patients and caregivers effectively manage health conditions.
*This education session is approved for one (1) contact hour of Continuing Education for Nursing

 




Public Policy Leadership Series

Presented by: ElevatingHOME

Featuring:

• Joy Cameron, Vice President, Policy and Innovation, ElevatingHOME and VNAA
• Bill Dombi, President, National Association for Home Care & Hospice
• Sarah Myers, Partnership for Quality Home Healthcare

Schedule: Wednesdays, October 3 - November 7
Session 1: October 3
Time: 1:00 pm EDT
Fee: Free to ElevatingHome, VNAA, and Alliance for Home Health Quality Improvement members

Click here for complete schedule and registration




P2P Forum: Strategies to Improve Your Referral, Intake, and Order Processes

Presented by HealthcareFirst
Hosted by CMS

Date: September 13
Time: 2:00 pm EDT
Fee: None

Information and registration

If your home health or hospice agency spends a large amount of time processing documentation associated with referrals, intake, and orders, delaying turnaround times and billing, you will not want to miss this Forum. Kim Gaffey, MSN, RN, owner of Gaffey Home Nursing & Hospice, will share how her agency has significantly improved accuracy, compliance, and turnaround time while reducing time spent managing documentation with HEALTHCAREfirst and Forcura. They are now receiving orders within 24-48 hours and are billing RAPs within 7 days of the start of care, improving their cash flow and profit margins too! Join us to learn how you can experience results like these in this 30-minute open forum. 



Creating Integrated Care Models in Post-Acute

Presented by Netsmart

Featuring: Mark Fritz, President, Rapid Recovery Center; AJ Peterson,Netsmart VP of Interoperability

Date: Tuesday, September 18
Time: 1:00 pm EDT
Fee: None

Register
As the post-acute industry continues the shift from fee-for-service to value-based care models, provider organizations are rethinking the way they measure and prove their value to payers and referral partners. One emerging requirement of preferred provider networks is the ability to participate in integrated care models. Join Mark Fritz, President of Rapid Recovery Center, as he shares how his organization has embraced integrated care programs to thrive in value-based care. AJ Peterson, Vice President of Interoperability at Netsmart, will present strategies providers can leverage to integrate to care networks and prove value.
 
You will learn:
  • What an integrated care network looks like
  • How to best prepare for integrated care models
  • How to identify where your organization fits into integrated care
  • Strategies to position your organization as the preferred referral destination


How to Address Home Health Survey Deficiencies

Presented by Curaport
Featuring:
Heather Calhoun, RN, COS-C, HCS-D, HCS-H, Home Health Solutions, LLC

Date: Tuesday, September 25
Time: 2:00 p.m. EDT

Fee: $99 (per attendee)

Information & Registration

* This education session is approved for one (1) contact hour of Continuing Education for Nursing.

Your Hospice Agency had its survey recently, and unfortunately received some deficiencies.  Despite all of your preparation, task forces and process improvement projects, they found something.  You are not alone in this!  This happens to the best agencies, but this webinar will teach you and your team how to address these Deficiencies – and how to analyze the reason(s) a Deficiency was cited. 

*Curaport, LLC is an approved provider of Continuing Education by the California Board of Registered Nursing. All states accept this certification for their licensing requirements. No refund shall be given, except for any change in date or time of the webinar. In such case, a full refund shall be given to the registrant upon their request.

 




Building a Successful, Data-Driven Quality Program

Presented by Brightree

Featuring: Rhonda Dornbos, RN, BSN, Chief Clinical Information Officer, DB HealthTech Consulting
Date: Wednesday, September 26
Time: 1:00 pm CDT

Free Registration

The home care and hospice industry is increasingly competitive. The shift from “volume” to “value” means that agencies must increasingly focus on quality outcomes and prove their “worth” to customers and referral sources alike.  Agencies must have a robust quality program in place that identifies, tracks, and trends key metrics against agency goals.  Successful agencies not only have visibility into their current performance, but they continually modify and develop new strategies for improvement, while engaging their clinicians.



Using a Sales & Marketing Dashboard to Get Ahead of Your Competition

Presented by Curaport

Featuring: Melanie Stover, OT, MBA, Homecare Sales

Date: Wednesday, September 5
Time: 2:00 p.m. EDT
Fee: $59 (per attendee)

Information and registration

Webinar Overview
Driving patient admissions and revenue is the top priority for your sales team. Creating a system that quickly monitors production is key to keeping your agency on track for sustainable growth.

This webinar will provide your agency with 3 ways to use your dashboard to get ahead (and stay ahead!) of your competition.



Introduction to the CMS Electronic Medical Documentation Interoperability (EMDI) Program

Presented by: ElevatingHome
Featuring:

  • Pallavi Talekar, Project Manager, Scope Infotech, Inc.
  • Ray Wilkerson, Sr. Business Analyst, Scope Infotech, Inc.
  • Nandini Ganguly, Business Analyst, Scope Infotech, Inc.
  • Briana Barnes, Project Coordinator, Scope Infotech, Inc.
Date: Wednesday, August 8
Time: 1:00 p.m. EDT

Registration

 

Participants will gain understanding of the CMS-driven Electronic Medical Documentation Interoperability program, focused on reducing provider burden by engaging health care providers and stakeholders in pilots that establish secure communication to share medical documentation by aligning with nationally recognized interoperable standards. This event is designed for providers and vendors who are willing to enhance their workflows and communication to achieve efficiency by reducing time and cost.

In this session participants will learn about interoperability and shift in the health care IT landscape, EMDI pilot program details, EMDI pilot program benefits, and how to partner with the EMDI to achieve interoperability.



The Penalty Box Compliance Series Part 8: The IMPACT Act

Presented by Curaport
Featuring Kristi Bajer, RN, MSN

Wednesday, May 23
1:00 p.m. EDT
$39

Information and registration

This education session is approved for one (1) contact hour of Continuing Education.



Webinar hosts, send your announcements to: Conferences@RowanResources.com

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